American Family 2010 Annual Report Download

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Please find the complete 2010 American Family annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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Table of contents

  • Page 1

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    Cover: American Family Insurance customer Israel Portal and his agent Alice Nguyen (right).

  • Page 3
    Our mission: To be the most trusted and valued service-driven insurance company. Our vision: To maximize customer value through industry-leading service, exceptional claims experiences and products that build long-term relationships. Our values: Caring Ease and Convenience Fairness Helpfulness

  • Page 4

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    ... most trusted and valued service-driven insurance company. As a result of the determined efforts of American Family's employees and agents, our customers now: Enjoy 24/7 service from us through our claim, billing and policy sales and service care centers. Use mobile devices to file claims, pay bills...

  • Page 6
    Smart investing helps secure The world can seem like a pretty uncertain place sometimes. But there's someone you can count on to help protect you - American Family Insurance. When you buy insurance from us, you're buying a promise - a promise that we'll pay for events covered by your policy. We've ...

  • Page 7
    ...day that Eagle, Wis., gets national news coverage. But, that's what happened when a tornado ravaged this quiet town the night of June 21, 2010. Two smaller yet powerful tornados also devastated the neighboring communities of Muskego and Big Bend, as well as surrounding areas. American Family swiftly...

  • Page 8
    ... a better place The company's $50,0000 sponsorship focused on a 5K run/walk, a national donor family quilt exhibit and a living donor recognition event featuring American Family President and Chief Operating Officer Jack Salzwedel, who shared the story of donating a kidney to his brother, Chris...

  • Page 9
    ... her business and satisfy customers - like Israel Portal. "I had been paying too much for car insurance, so I met with Alice," says Israel. "She explained everything step by step." A sad event - the death of his brother - spurred Israel to buy an American Family Life Insurance Company life policy...

  • Page 10
    ... bottom line goes much deeper than a number on a balance sheet. Thousands of American Family customers find out every year the value of doing business with a company that not only is wholeheartedly dedicated to customer service, but also has the financial strength to help you recover in your time of...

  • Page 11
    ... American Family Insurance Group consists of the following ten companies: American Family Mutual Insurance Company American Standard Insurance Company of Wisconsin (ASIC) American Family Life Insurance Company (AFLIC) American Family Brokerage, Inc. American Family Financial Services (AFFS) American...

  • Page 12
    American Family Insurance Group Consolidated Balance Sheet Assets Bonds Stocks Real estate Mor tgages Other invested assets S h o r t- t e r m i n v e s t m e n t s Cash and cash equivalents P remiums receivable Invest ment income receivable Defer red policy-acquisit ion costs Policy loans ...

  • Page 13
    American Family Insurance Group Consolidated Statement of Income and Equity GAAP basis - For the years ended Dec. 31 (in thousands) Revenues P/ C p r e m i u m s e a r n e d AFLIC premiums ear ned Net investment income Other revenues 2010 $ 5 , 37 8 , 8 2 3 3 26 ,7 8 2 565,632 5 0 , 2 37 2009 $ ...

  • Page 14
    American Family Insurance Group Premiums Written For the year ended Dec. 31, 2010 (in thousands) All dollar amounts have been rounded to the nearest thousand. 6% 5% 89% A mer ican Family Mutu al Insurance Company Amer ican Standard Insurance Company of Wisconsin A mer ican Family L ife Insurance ...

  • Page 15
    American Family Mutual Insurance Company Balance Sheet GAAP basis - As of Dec. 31, 2010 (in thousands) Assets Bonds Stocks, unaffiliated Stocks, affiliated Real estate Other invested assets Shor t ter m investments Cash and cash equivalents P remiums receivable Investment income receivable ...

  • Page 16
    American Standard Insurance Company of Wisconsin Balance Sheet GAAP basis - As of Dec. 31, 2010 (in thousands) Assets Bonds Shor t ter m investments Cash and cash equivalents Invest ment income receivable Reinsurance recoverable Other assets $ 3 07,7 0 9 4, 4 0 0 12,558 2,809 2 9 9, 6 9 8 2 1 , ...

  • Page 17
    American Family Life Insurance Company Balance Sheet GAAP basis - As of Dec. 31, 2010 (in thousands) Assets Bonds Stocks, unaf f iliated Mor tgages Cash and cash equivalents Policy loans Invest ment income receivable Defer red acquisit ion costs Income ta x recoverable Reinsurance recoverable ...

  • Page 18
    ... President Human Resources Pamela M. Stampen Vice President Customer Service Touch Points Joseph J. Zwettler Vice President Brokerage and Alliances Michael R. Duran Vice President, Agency Sales West Region Annette S. Knapstein Vice President Business and Workplace Services Richard M. Steffen...

  • Page 19
    ... and Chief Executive Officer American Family Insurance Group Michael M. Knetter, Ph.D. President University of Wisconsin Foundation Richard R. Renk Chairman of the Board Wm. F. Renk & Sons Craig C. Culver President and Owner Culver Franchising Systems, Inc. Walter M. Oliver Senior Vice President...

  • Page 20
    ...Ohio and American Family Insurance Company. Personal Lines Auto All-Terrain Vehicle (ATV) Boatowners Campers/Motorhomes Condominiums Custom Value Homes Golf Carts Homeowners Mobile/Manufactured Homeowners Motorcycle Personal Liability Umbrella Renters Snowmobile Commercial-Farm/Ranch Business auto...

  • Page 21
    ..., Colorado, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Minnesota, Missouri, Nebraska, Nevada, North Dakota, Ohio, Oregon, South Dakota, Utah, Washington and Wisconsin. Our National Headquarters is in Madison, Wis. We also have regional offices in Englewood, Colo., Madison and St. Joseph, Mo...

  • Page 22
    See the entire 2010 American Family Insurance annual report: http://www.amfam.com/2010-report

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    American Family Insurance Company and its subsidiaries 6000 American Parkway Madison, WI 53783-0001 1-800-MYAMFAM (1-800-692-6326) amfam.com 2010 annual report website: http://www.amfam.com/2010-report PR-05642 Rev. 12/10