Lowe's 2011 Annual Report Download

Download and view the complete annual report

Please find the complete 2011 Lowe's annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 14

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14

2011 Annual Report

Table of contents

  • Page 1
    2011 Annual Report

  • Page 2
    ... "Never Stop Improving"? Find out by visiting our online Annual Report at www.Lowes.com/2011annual or scan the QR code with your smartphone. CEO Video Financial Info Our Promise When you see the icons above, please scan the QR code with your smartphone to visit our online Annual Report and view...

  • Page 3
    ...In 2011, we made progress on our journey to transform Lowe's from a home improvement retailer to a home improvement company. We remain steadfast in our efforts to make home improvement simple by working to deliver seamless, supportive and inspiring experiences wherever and whenever customers engage...

  • Page 4
    ... to share information across these channels. These included an upgrade to our store information technology infrastructure, better tools and greater access to information for our contact center employees, and equipping our on-site selling specialists with tools to help customers visualize a project...

  • Page 5
    ... a problem or project on their own, we continue adding to our more than 600 how-to videos available on Lowes.com. Additionally, we have introduced iPhone technology in our stores. This technology and proprietary apps give our store employees immediate access to product and inventory information...

  • Page 6
    .... Creative Ideas magazine, with over 3 million subscribers, is a trusted source for the latest styles and trends. In fact, the iPad app for Creative Ideas is one of the most popular free apps in the iTunes store. Additionally, through an exclusive partnership beginning in 2012, Houzz.com's image...

  • Page 7
    ... experiences and images on Lowe's social media platforms or the Creative Ideas website. They can also use our individualized portal, mylowes, to set reminders for required maintenance, easily find and reference owner's manuals, and see the products and paint colors they bought in case they need...

  • Page 8
    ... supported by Flexible Fulfillment, which allows us to ship products from the most efficient location-whether store, distribution center or vendor-directly to the customer's home, usually within two days. Or a customer can buy store-stocked items online and pick them up in the store-and we guarantee...

  • Page 9
    ..., our Commercial Account Specialists can provide support and expertise to commercial customers at their job sites or places of business. Contact Centers Whether for product information, product service assistance, project trouble shooting or to make purchases over the phone, our contact centers can...

  • Page 10
    ... equipped store employees with iPhones and the necessary applications to more quickly help customers find inventory, place Internet orders and even access their mylowes accounts. Social Media Customers are relying more heavily on social media to gather information and advice before making purchase...

  • Page 11
    ... was calculated using sales for a comparable 53 week year. Please see the Management's Discussion and Analysis section of our Annual Report on Form 10-K for the definition of a comparable store. 4) Average ticket is defined as net sales divided by the total number of customer transactions. 5) Return...

  • Page 12
    ..., TX Stephen F. Page1,4 Retired Vice Chairman and Chief Financial Officer, United Technologies Corporation, Hartford, CT Eric C. Wiseman2,4 Chairman, President and Chief Executive Officer, VF Corporation, Greensboro, NC Peter C. Browning1*,3,4 Managing Director, Peter C. Browning & Associates...

  • Page 13
    ... on our website (www.Lowes.com/investor) includes our Corporate Governance Guidelines, Board of Directors Committee Charters, Code of Business Conduct and Ethics, and Social Responsibility Report, as well as other financial information. Corporate Offices 1000 Lowe's Boulevard Mooresville, NC 28117...

  • Page 14
    Lowe's Companies, Inc. 1000 Lowe's BoulevarN Mooresville, NC 28117 www.Lowes.com