Dell 2005 Annual Report Download - page 7

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Table of Contents
worldwide in shipments of x86 servers (based on standard Intel architecture). During calendar 2005, Dell maintained its number two position in the
category.
- Networking Products. Dell's PowerConnectTM switches connect computers and servers in small- to medium-sized networks. PowerConnect products offer
customers enterprise-class features and reliability at a low cost.
• Storage. Dell delivers a comprehensive portfolio of storage solutions with services, including DellIEMC and Dell's PowerVaultTM lines of storage devices to
help customers address today's most significant challenges — growth, backup and compliance. To meet customer's mission-critical requirements, Dell offers
a broad range of cost-effective tape backup products, direct attached storage, network attached storage, and storage area networks. Total storage revenue
grew 38% during fiscal 2006 and continues to be supported by Dell's long-standing partnership with EMC Corporation.
• Enhanced Services. By applying the direct business model to its global services business, Dell seeks to simplify customers' computing experience by
offering a full range of flexible, tailored solutions. Dell offers a portfolio of seven "suites" of services that help customers maximize system performance,
efficiency, and return on investment.
- Assessment, Design and Implementation Services. Dell provides a customer-focused approach to designing and implementing non-proprietary standards-
based infrastructures to enhance performance, scalability and efficiency while helping to minimize expenses and disruption to business operations.
- Deployment Services. Dell deployment services can simplify and accelerate the deployment and utilization of new systems in customers' information
technology environments. Dell offers scalable process and technology to get Dell systems up and running quickly.
- Asset Recovery and Recycling Services. Dell offers logistical and disposal capabilities for a secure and environmentally safe way to recover and dispose
of owned and leased information technology equipment. Various options, including resale, recycling, donation, redeployment, employee purchase, and
lease return, help customers retain value while avoiding regulatory fines and storage costs.
- Training Services. Dell training services help develop the skills that increase productivity with a comprehensive and flexible suite of training services.
Courses include hardware and software training as well as PC skills and professional development classes available through instructor-led, virtual or self-
directed online courses. The courses are designed for all skill levels and range from personal finance to business productivity to IT certification.
- Enterprise Support Services. Dell can help customers obtain maximum performance and availability from their server and storage systems. Dell operates
Enterprise Command Centers in the United States, Ireland, China, Japan, and Malaysia to provide rapid, around-the-clock support for critical enterprise
systems. Dell enterprise support services include warranty services and provide proactive maintenance to help prevent problems as well as rapid response
and resolution of problems when they do occur.
- Client Support Services. Dell's suite of scalable support services is designed for IT professionals and end-users whose needs range from basic phone
support to rapid response and resolution of complex problems. Dell offers extended warranties that help keep desktop and notebook PCs up and running
so customers remain productive.
- Managed Lifecycle Services. Dell's selective outsourcing options for system deployment and technical support allows customers to effectively manage
costs and improve efficiency. Dell managed deployment services provide integrated refresh services with a single point of contact. Dell support can
ensure that end-users get the optimal level of technical support they need.4