Symantec 1998 Annual Report Download - page 7

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III
AntiVirus 4.0, and Norton AntiVirus Deluxe 4.0. Beginning the new year this way put
Symantec in the enviable and unprecedented position of being the first and only software
publisher to have five of the top ten best-selling software packages in a given month. And
because we realize that our customers look to us as they migrate to the new Windows 98
and Windows NT operating systems, all of our products, both existing and new, are Year
2000 compliant.
WORKING TOGETHER FOR SUCCESS
As part of our strategy to strengthen the Company’s presence in worldwide corporate markets,
we announced a joint development, cross-licensing, and distribution arrangement with
Entrust Technologies, Inc., the leading provider of Certification Authority (CA) and public-
key encryption technology. This agreement will provide PC users with comprehensive security
solutions—based on award-winning, open technology from both companies—that offer
scalable certificate management and centralized key backup and recovery to the consumer,
workgroup, and enterprise.
The Company’s electronic commerce initiatives also experienced significant activity and
growth in fiscal 1998. The current Symantec storefront has 20 localized products—and
climbing. Our website, which has been redesigned to reflect the growing international
nature of our business, now receives an average of more than 3 million visitors each day.
INTERNAL IMPROVEMENTS
In fiscal 1998, we implemented a new product development process that raises the quality
not only of the solutions we provide, but also of the relationships we cultivate. We start by
allocating both the right people and the appropriate financial resources to the most important
step in the development cycle: understanding our customers.
Far more than just a traditional needs analysis, this process incorporates a significant amount
of input from customers at every stage along the way; specifically, what they do, how they do
it, and why they do it in that particular manner. And we don’t stop at mere market acceptance.
We continue with feedback and customer satisfaction surveys to bring the process full circle,
to always ensure that a customer’s experience matches or exceeds original expectations.