Tesco 2009 Annual Report Download - page 21

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    2009
6.0
6.8
10.4
11.8
12.5
19
REPORT OF THE DIRECTORS
Tesco PLC Annual Report and Financial Statements 2009
Tesco Direct, which is managed within tesco.com, is designed to extend
the reach of our non-food offer by making it more available to customers
via the internet and catalogues and is now established and thriving.
It has delivered excellent sales growth and reduced losses as planned.
We issued 11.5 million catalogues last year and now have 12,500
products available online. The popularity of our in-store Direct desks,
which are now in 231 stores, continues to increase as more customers
order and collect items from their local Tesco. We plan to add clothing
to our online offer later this year.
Group non-food sales rose 6% to £12.5 billion, including £3.8 billion
in International.
15m
energy-efficient
light bulbs sold
in the UK
We want all of our products to be sourced responsibly and fairly,
but it is more challenging to achieve for general merchandise
because of the global nature of the supply base. We’re building
stronger relationships with our global non-food suppliers by
reducing the number we work with.
We’ve improved the quality of supplier audits and now have
730 authorised independent auditors around the world. To ensure
that audits are representative, we have made a significant shift
from announced to surprise audits (where suppliers are given
a one month window when auditors may visit).
In October we were highly commended for the Fashion Ethical
Cotton Award – the only major retailer nominated in any category.
To find out more go to www.tesco.com/cr-report09
Non-food sales (£bn) How do you ensure
that your products are
ethically sourced in
places like Bangladesh?
Tesco Tech Support Teams
We have Tesco Tech Support Teams in our largest stores who are
specially trained to help customers with technical queries about
everything from TVs and digital switchover, to computing and
wireless networking, to cameras and sat navs.
To find out more go to
www.tesco.com/annualreport09