Walmart 1997 Annual Report Download - page 21

the world changes. Our customers
are constantly looking for new
ways to meet their needs.
That’s why, after studying
catalog shopping and TV
shopping and a plethora of
Information Age innovations,
Wal-Mart has gone on line,
testing one of today’s most excit-
ing ways to shop without shops.
Internet or no, Burchett said,
the basics of Wal-Mart Online
are pure Wal-Mart.
“Really, I’m like their personal
shopper,” she said. “They may
be surfing the Web on their
computer, but when they hit our
site, we want the service to be
just as good as they get walking
into a Wal-Mart.”
So far, Murphy noted, U.S.
military personnel stationed
overseas have been among the
most enthusiastic customers
of Wal-Mart Online. The electronics
department is a particularly big
hit with these cyber-customers.
“Even after shipping cost,
they’re getting a great price and
selection”, Murphy said.
(You can check out the on-line
shopping experience of Wal-Mart
on the Web by
going to
http://www.wal-mart. com and
clicking on “Go Shopping.”)
From the growth of the
Supercenter concept to such
futuristic ideas as Internet shop-
ping, Wal-Mart is still on the
leading edge of retailing — driven
by associates like Murphy a nd
her own Wal-Mart family.
David Glass, President and
CEO, sums up the Supercenter
concept simply: “I believe
Supercenters will be to the next
decade what discount stores
were to the last, and that means
Wal-Mart will continue to be
a better company with each
passing year.”
19
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
GRAND TOTAL
54
3
33
54
95
32
9
2
109
65
5
9
98
62
45
44
53
58
19
21
25
44
33
45
79
7
13
10
16
14
19
48
82
8
77
61
20
49
5
46
8
63
173
14
3
35
18
12
54
9
8
3
6
4
24
10
3
1
31
15
1
1
24
14
7
5
5
9
3
10
4
21
9
4
11
1
3
2
4
6
3
17
14
2
22
6
0
18
1
8
2
10
51
5
0
10
2
3
11
2
22
0
0
22
0
4
0
1
23
22
0
0
8
11
0
3
15
17
0
0
0
0
0
11
29
0
4
0
0
0
0
5
3
0
0
17
0
10
0
6
0
25
69
0
0
14
0
3
0
0
U.S. TOTAL
Supe r ce nt e rs SAM ' S Club s
FI SCAL 1 9 9 7 EN D O F
YEAR STO RE CO UN TS
*Includes 3 Superamas,
25 Bodegas, 4 Aurreras,
67 Vips and 7 Suburbias
Argentina
Brazil
Mexico
Puerto Rico
China
Indonesia
Alberta
British Columbia
Manitoba
New Brunswick
Newfoundland
Nova Scotia
NW Territories
Ontario
Quebec
Saskatchewan
1,960 344 436
U.S.
U.S.
U.S. INT'L.
GRAND TOTAL 2 , 2 0 9 3 7 0 4 7 5
INT'L. TOTAL 2 4 9 2 6 3 9
CANADA TOTAL 1 3 6 0 0
0
0
7
0
0
3
3
28
4
1
0
3
2
18
0
1
2
106*
14
12
9
4
7
7
1
50
24
8
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
INT'L.
INT'L.
Di scount Sto r e s