Best Buy 1999 Annual Report Download - page 19

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FISCAL 1999 BEST BUY ANNUAL REPORT
Customer Services
17
BEYOND THE SALE
A total Best Buy experience shouldn’t end at
the register. Our service focus includes in-store
installations, maintenance, repair, upgrades and
information, as well as in-home set up and repair.
Best Buy strives to ensure that customers are
pleased with their purchases. In the coming year,
we are dedicated to continuously improving our
service levels. In partnership with Andersen
Consulting LLP, we have developed a two-year
program to reduce our service repair time and
better integrate our service areas with our retail
operations.