Dell 2008 Annual Report Download - page 7

Table of Contents
• Software and Peripherals — We offer Dell-branded printers and displays and a multitude of competitively priced third-party peripheral products,
including software titles, printers, televisions, notebook accessories, networking and wireless products, digital cameras, power adapters, scanners,
and other products.
– Software. We sell a wide range of third-party software products, including operating systems, business and office applications, anti-virus and
related security software, entertainment software, and products in various other categories. In Fiscal 2009, we launched the Dell Download
Store, an online software store for consumers and small-and-medium-sized businesses.
– Printers. We offer a wide array of Dell-branded printers, ranging from all-in-one ink jet printers for consumers to large multifunction devices
for corporate workgroups. In Fiscal 2009, we further expanded our product portfolio and launched the world's smallest color laser printer. Dell-
branded printers continue to win awards for reliability and value.
– Displays. We offer a broad line of branded and non-branded display products, including flat panel monitors and projectors. We continue to win
awards for quality, performance, and value across our monitors and projector product lines. The M109s on-the-go projector was the first pocket
projector to ship in the industry at the end of calendar 2008 and won the prestigious CES Innovations 2009 award in January 2009.
• Servers and Networking — Our standards-based PowerEdgeTM line of servers is designed to offer customers affordable performance, reliability,
and scalability. Options include high performance rack, blade, and tower servers for enterprise customers and value tower servers for small
organizations, networks, and remote offices. We also offer customized Dell server solutions for very large data center customers. During the Fiscal
2009, we released a broad line-up of dedicated virtualization solutions, including new servers, tools, and services. We expect to refresh our servers
and networking product portfolio in Fiscal 2010.
Our PowerConnectTM switches connect computers and servers in small-to-medium-sized networks. PowerConnectTM products offer customers
enterprise-class features and reliability at a high value for our customers.
• Services — Our global services business offers a broad range of configurable IT services that help commercial customers and channel partners
plan, implement, and manage IT operations and consumers install, protect, and maintain their computer systems and accessories. Our service
solutions help customers simplify IT, thus maximizing the performance, reliability, and cost-effectiveness of IT operations.
– Infrastructure Consulting Services. Our consulting services help customers evaluate, design, and implement standards-based IT infrastructures.
These customer-oriented consulting services are designed to be focused and efficient, providing customers access to our experience and
guidance on how to best architect and operate IT operations.
– Deployment Services. Our deployment services simplify and accelerate the deployment of enterprise products and computer systems in
customers' environments. Our processes and deployment technologies enable customers to get systems up and running quickly and reliably,
with minimal end-user disruption.
– Asset Recovery and Recycling Services. We offer a variety of flexible services for the secure and environmentally safe recovery and disposal of
owned and leased IT equipment. Various options, including resale, recycling, donation, redeployment, employee purchase, and lease return,
help customers retain value while facilitating regulatory compliance and minimizing storage costs.
– Training Services. We help customers develop the skills and knowledge of key technologies and systems needed to increase their productivity.
Courses include hardware and software training as well as computer system skills and professional development classes available through
instructor-led, virtual, or self-directed online courses.
– Support Services. Our suite of scalable support services is designed for IT professionals and end-users whose needs range from basic phone
support to rapid response and resolution of complex problems. We offer flexible levels of support that span from desktop and notebook PCs to
complex servers and storage systems, helping customers maximize uptime and stay productive. Our support services include warranty services
and proactive maintenance offerings to help prevent problems as well as rapid response and resolution of problems. These services are
supported by our network of Global Command Centers in the U.S., Ireland, China, Japan, and Malaysia, providing rapid, around-the-clock
support for critical commercial systems.
– Managed Services. We offer a full suite of managed service solutions for companies who desire outsourcing of some or all of their IT
management. From planning to deployment to ongoing technical support, our managed services are modular in nature so that customers can
customize a plan based on their current and future needs. We can manage a portion of their IT tasks or provide an end-to-end solution.
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