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HSBC HOLDINGS PLC
Financial Review (continued)
44
Analysis by Customer Group and by Geographical Region
By Customer Group:
Profit/(loss) excluding goodwill amortisation
Year ended 31 December 2004
Total
Personal
Financial
Services
US$m
Consumer
Finance4
US$m
Total
Personal
Financial
Services
US$m
Commercial
Banking
US$m
Corporate,
Investment
Banking &
Markets
US$m
Private
Banking
US$m
Other6
US$m
Inter-
segment
elimination
US$m
Total
US$m
Net interest income ......... 10,290 11,176 21,466 4,884 3,821 718 135 31,024
Dividend income .............. 8 9 17 6 565 5 8 601
Net fees and commissions 4,568 1,893 6,461 2,742 2,802 962 126 13,093
Dealing profits ................. 192 192 142 1,929 257 46 2,566
Other income .................... 1,011 1,004 2,015 656 873 17 2,120 (2,378) 3,303
Other operating income .... 5,779 2,906 8,685 3,546 6,169 1,241 2,300 (2,378) 19,563
Operating income ........... 16,069 14,082 30,151 8,430 9,990 1,959 2,435 (2,378) 50,587
Operating expenses
excluding goodwill
amortisation1................ (9,601) (4,997) (14,598) (4,107) (5,649) (1,325) (2,574) 2,378 (25,875)
Operating profit/(loss)
before provisions1 ..... 6,468 9,085 15,553 4,323 4,341 634 (139) 24,712
Provisions for bad and
doubtful debts ............. (1,155) (5,457) (6,612) (227) 473 9 (6,357)
Provisions for contingent
liabilities and
commitments ............... (80) (80) 10 (38) 4 77 (27)
Amounts (written off)/
written back on
fixed asset investments (2) (2) (1) (11) (2) 16
Operating profit/(loss)1 .. 5,231 3,628 8,859 4,105 4,765 645 (46) 18,328
Share of operating profit
in joint ventures .......... –––– 5–– –5
Share of operating profit
in associates2 .............. 75–755796–63 –291
Gains on disposal of
investments and
tangible fixed assets .... 71 39 110 7 330 48 307 – 802
Profit on ordinary
activities before tax3 .. 5,377 3,667 9,044 4,169 5,196 693 324 19,426
%%%%%%% %
Share of HSBC’ s pre-tax
profits3 ........................ 27.7 18.9 46.6 21.5 26.7 3.6 1.6 100.0
Cost:income ratio1 ............ 59.7 35.5 48.4 48.7 56.5 67.6 105.7 51.1
US$m US$m US$m US$m US$m US$m US$m US$m
Selected balance sheet
data7
Loans and advances to
customers (net) ........... 233,829 137,100 370,929 129,939 142,160 24,463 2,340 669,831
Total assets8 ..................... 274,995 163,420 438,415 160,299 582,975 56,466 26,745 1,264,900
Customer accounts ........... 319,081 552 319,633 137,847 177,936 57,780 555 693,751
The following assets and
liabilities were
significant to customer
groups as noted:
Loans and advances to
banks (net) .................. 128,001
Debt securities, treasury
bills and other eligible
bills ............................. 234,867
Deposits by banks ............ 79,927
Debt securities in issue...... 115,668
Goodwill amortisation excluded:
1from (1) above ................. 356 519 875 271 359 309 1,814
2from (2) above ................. 1 1 3 4
3from (3) above ................. 357 519 876 274 359 309 1,818
For other footnotes, see page 59.