Symantec 2001 Annual Report Download - page 9

symantec 2001__07
“If you have an organization like ours
that is highly integrated with suppliers, partners and customers, you need a very
sophisticated, wide-ranging approach to security and security policies.You have
to balance the costs of hiring people and doing the job yourself against the advan-
tages of going to a single supplier like Symantec.”
Dr. Stuart Marvin,
Information Security Manager, Xerox Europe
Even large companies like Xerox®Corporation find it
hard to recruit and retain enough knowledgeable security
specialists. Setting up and managing an effective world-
wide security infrastructure without that expertise is a
daunting task for any corporate IT group. That’s why
industry analyst IDC forecasts that the security services
market will grow from $5.5 billion in 1999 to an estimated
$17 billion in 2004.
For Xerox, the challenge is enforcing security policies
for thousands of computers at sites throughout Europe
to protect the company’s crown jewels—its intellectual
property and customer data—as well as its vital business
systems. Rather than take on the task in-house, Xerox
has given Symantec the job of managing their corporate
security services—one of the largest security outsourcing
contracts ever.
Global Reach Symantec is building one of the largest
and most extensive security service organizations in the
industry, enabling us to scale our service offerings to keep
pace with our customers’needs around the globe. Our
services analysts work closely with our sales force to help
customers understand basic security requirements, and to
recommend appropriate service solutions. We’re putting
our leading-edge technologies, unparalleled know-how,
and globe-spanning resources at the service of enterprise
customers in a number of industries.
Managed Security Symantec Managed Security Services
helps our customers minimize overhead and frees them to
focus on their core business. With true round-the-clock
monitoring and response from our Security Operations
Centers (SOCs) in San Antonio, Texas, and Epsom, U.K.,
Symantec security analysts deliver cost-effective, outsourced
services that minimize an organization’s overhead while
effectively addressing their security problems. Services
include ongoing management of system vulnerabilities,
security policy compliance, virus protection, intrusion
detection and response, and firewall systems. Certified
Symantec security analysts give personal attention to each
customer, so our services become a trusted extension of
the company’s own IT organization.
Professional Services Augmenting Symantec’s security
service portfolio are implementation, consulting and education
services. Customers can tap our wealth of security expertise
to help them plan, deploy and integrate a security technology
into their enterprise. Symantec consultants are experienced
in assisting clients in the assessment and design of security
solutions for the enterprise, and they’re adept at helping to
build cost-effective, best-practice security infrastructures.
Symantec also provides security education and product
training to customers using a combination of classroom
presentations, instructor-facilitated discussions and hands-
on laboratories.
Support Plans Symantec offers a number of plans
designed to give our customers the level of support they
require. For instance, the Platinum Support program delivers
some of the best security services available, ranging from
self-service information repositories to live, 24/7 support in
all time zones and many languages. Platinum customers get
proactive, real-time virus alerts for all their sites worldwide.
Plus, they receive personalized care from a support analyst
with detailed knowledge of their unique business and net-
working environment. Besides support plans for enterprises,
Symantec also offers carrier-grade security support for
Internet and other network service providers.