UPS 2005 Annual Report Download - page 22

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Electronic Services. We provide a variety of UPS on-line solutions that support automated shipping and
tracking:
•UPS WorldShip®helps shippers streamline their shipping activities by processing shipments, printing
address labels, tracking packages and providing management reports, all from a desktop computer. Our
technology allows us to connect to a company’s order management and fulfillment software, eliminating
the need for the company to perform many time consuming tasks, such as re-keying orders.
•UPS CampusShip®is a web-based, UPS-hosted distributed shipping solution that allows employees of
companies with multiple facilities and decentralized workforces to easily process and ship packages
with UPS from their computer desktops. At the same time, the system gives transportation and
mailroom decision-makers centralized control over shipping procedures and costs.
•UPS Internet Shipping is a quick and convenient way to ship packages using the web without installing
additional software.
•UPS OnLine®Host Access provides electronic connectivity between UPS and the shipper’s host
computer system, linking UPS shipping information directly to all parts of the customer’s organization.
•UPS Ready®encompasses electronic solutions provided by third-party vendors that benefit customers
who want to automate their shipping and tracking processes.
•Quantum View®is a suite of three visibility services (Quantum View Manage, Quantum View Data and
Quantum View Notify) that give businesses and their customers proactive information about the status
of their UPS outbound and inbound shipments. The services can be used separately or together,
depending on customer needs.
•UPS TradeabilitySM is a software tool that helps customers navigate the complex process of international
shipping by identifying harmonized tariff codes, generating landed cost estimates, and locating
up-to-date compliance information.
Our website strategy is to provide our customers with the convenience of shipping functionality tools right
on their computer or at one of our shipping outlets. Package tracking, pick-up requests, rate quotes, account
opening, wireless registration, drop-off locator, transit times and supply ordering services are all available at the
customer’s desktop or laptop. The site also displays full domestic and international service information and
allows customers to process outbound shipments as well as return labels for their customers.
UPS.com receives more than 145 million hits and processes over 10 million package tracking transactions
daily. A growing number of those tracking requests now come from customers in those countries that have
wireless access to UPS tracking information. Businesses in a number of countries also can download UPS
OnLine ToolsSM, to their own websites for direct use by their customers. This allows users to access the
information they need without leaving our customers’ websites.
Sales and Marketing
The UPS worldwide sales organization includes both our traditional U.S. domestic and international small
package delivery business and our Supply Chain & Freight business. This field sales organization consists
primarily of locally-based account executives assigned to our individual operating units. For our largest multi-
shipping site customers, we manage sales through an organization of regionally-based account managers,
reporting directly to our corporate office.
Our sales force also includes specialized groups that work together with our general sales organization to
support the sale of e-commerce and customer technology solutions, international package delivery, LTL and
freight transportation, and warehousing and distribution services.
Our worldwide marketing organization also supports both our traditional U.S. domestic and international
small package delivery business and our Supply Chain & Freight business. Our corporate marketing function is
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