Walmart 1998 Annual Report Download - page 6

UP FRONT
Letters to Wal-Mart
Fit for a halo
We want you to know what
a great lady Claudene Nichols is!
(Store 90, Grove, OK). Our son
was in a serious car accident and
broke his neck, requiring him to
wear a “halo.” He really needed
some shirts that he could easily put
on and take off. Claudene offered
to sew them for us. She did a won-
derful job and wouldn’t take a
penny for all the work!
You couldn’t have a better
employee. We would like to see her
nominated for employee of the
month.
Thank you,
MRS. JIM ROUTH
GROVE, OK
Chocolate chips to the rescue!
I was shopping at Wal-Mart (Store
2049, Altoona, PA.) on Tuesday,
Sept. 16. After arriving home,
I discovered I had left my purse
in a cart outside Wal-Mart.
My daughter and I immediately
went back to Wal-Mart, but the
cart was not there. We went to the
courtesy desk, where my
purse was returned by Regina
Murphy and Terri Stehley,
who found it after looking
through many carts. All my
papers and credit cards were
inside, but all the cash was
missing.
The following Sunday,
I received a call to come to
Wal-Mart. To my surprise,
Regina and Terri gave me an
envelope filled with cash in
the amount I lost! They had baked
chocolate chip cookies and held a
bake sale for employees so they
could return my money!
Terri (domestic department) and
Regina (housewares department)
deserve the highest award Wal-Mart
can give. I also want to recognize
Manager Sam Gortney and all the
employees of the Altoona Wal-
Mart. I am deeply grateful to all at
that store.
Thank you,
HELEN L. MAURO
HOLLIDAYSBURG, PA
Santas with Smileys
Two weeks ago, I called Wal-Mart
(Store 1162, Washington, IN) with
a special request. I was given
Assistant Manager Karen Burr. We
were trying to arrange a Christmas
surprise for my husband’s parents
in Washington.
Jeffrey’s parents needed a new
television, and we knew Wal-Mart
had a RCA 26” set on sale. Since we
live in Missouri, we didn’t know
how to get it to them. I asked Karen
if they made deliveries. Not usually,
she replied, but asked what we
needed. I explained, and without
hesitation she said she had a few
associates who could help. I then
requested another favor: Would
Karen mind putting a big bow on
the box and signing our names to a
card? She said no problem and she
would let us know when the deliv-
ery was made.
We were so excited wondering
what was happening 500 miles
away! We called Karen back in two
hours and learned the associates
had just left the store. She had
wrapped the box in plain brown
paper, put a bow on it with the card,
and had even sent along a camera
to capture the event for us.
About 20 minutes later, our
parents called. They said two guys
with Santa hats had just delivered
a TV to their home! They were
so excited and surprised. They
weren’t expecting Christmas to come
early, and especially delivered by
Wal-Mart.
Your employees went way
beyond the call of duty. It would
have been very easy for Karen to say
she couldn’t help us. I don’t know
the names of the young men who
played Santa, but they are to be
commended for their extra efforts.
With people always grumbling
about poor customer service, I think
it’s time to recognize Wal-Mart
employees who put the “Merry” in
our Christmas!
Sincerely,
JEFF, JENNY AND
LILY ROSE HUNTER
BLUE SPRINGS, MO
Our customers don’t just shop at Wal-Mart, they also let us know
how they liked it! Here is a sampling from our mailbox.
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