Walmart 1999 Annual Report Download - page 8

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Please find page 8 of the 1999 Walmart annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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8
ook up when you walk into a Wal-Mart; the first face you see will quite likely
be smiling at you, welcoming you to the store. This is our People Greeter –
a real, live person who wants you to know not only that we’re glad to see
you, but we’re glad to serve you.
What you may not see is the vast web of information technology that supports all of our
associates at Wal-Mart. Our people make the difference, and our retail knowledge and
experience help them ensure that you get what you want, as conveniently as
possible – at, of course, Every Day Low Prices.
Few people think of retailing as an industry on the cutting edge of the Information
Revolution, but in the world of information technology, that secret has been out for
a long time. In fact, the Wal-Mart emphasis on information stems from Sam Walton,
who used to say, “People think we got big by putting big stores in small towns. Really
we got big by replacing inventory with information.”
INFORMATION IS THE KEY TO
SERVING THE CUSTOMER, AND
WAL-MART KEEPS LOOKING FOR
NEW WAYS TO LEVERAGE
OUR UNDERSTANDING
OF CUSTOMERS, MARKETS AND
MERCHANDISE INTO SHAREHOLDER VALUE.
FINE
TUNED
MERCHANDISING
L
WHO’S NO. 1? THE CUSTOMER!