Wells Fargo 2013 Annual Report Download - page 12
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Relationships,
not transactions.
In Ames, Iowa, when residents need a Honda car or Nissan truck,
they think of Lithia Motors, Inc. The dealership’s general manager,
MikeGougherty, is passionate about how his team serves customers
and also about receiving outstanding customer service from their
relationship with WellsFargo Dealer Services.
WellsFargo’s Robert Lyles manages the Regional Business Center
in Omaha, Nebraska, which is one of 54 across the U.S. They keep
WellsFargo credit and loan decisions as close to car dealers and
customers as possible. Such local knowledge is why Lithia knows
it can count on WellsFargo Dealer Services to provide abroad
spectrum of financing options during any economic cycle.
Gougherty said, “I like the fact that, if needed, we can talk about
the people behind a car deal, because it’s all about relationships,
nottransactions.” He also knows Lithia can count on WellsFargo
forcash management, real estate lending, and other services
thathelp the business operate more eciently.
WellsFargo Dealer Services helped finance transportation for
1.2million Americans in 2013 and is the top used-car and overall
auto lender (excluding leases) in the U.S.
Wells Fargo’s Robert Lyles (left) with Mike Gougherty | Ames, Iowa