DHL 2008 Annual Report Download - page 9
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3
+++ The economic developments and the shift in customers’ behaviour have prompted
us to re-examine the most important factors determining our business. As a result,
we have developed strategic goals and initiatives, examples of which we present in
this report.
We are following the trend towards globalisation by maintaining a higher presence in
rapidly growing markets and our own customer relationship management orga nisation
for key customers. We are responding to the shift to outsourcing with integrated and
customised logistics solutions, and we are fulfilling our responsibility to the environ-
ment by offering climate-neutral products. Our dedicated employees provide what
we need to achieve high customer loyalty. We take our responsibility to our customers’
needs, employees, investors and society very seriously. That’s why we say we’re
delivering on the future. +++