Ford 2006 Annual Report Download - page 115

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113
Global Overview*
9,480 dealers 1,515 dealers 1,971 dealers 125 dealers 871 dealers 2,352 dealers 1,376 dealers 6,011 dealers
116 markets 33 markets 25 markets 27 markets 64 markets 102 markets 138 markets 136 markets
5,539,455 130,685 188,579 7,000 74,953 428,780 193,640 1,297,966**
Sales Mix: Sales Mix: Sales Mix: Sales Mix: Sales Mix: Sales Mix: Sales Mix: Sales Mix:
51% N. America 99% N. America 97% N. America 62% Europe 55% Europe 56% Europe 51% Europe 40% Asia Pacifi c
27% Europe 1% Rest-of- 3% Rest-of- 30% N. America 29% N. America 30% N. America 26% N. America 28% N. America
8% Asia Pacifi c world world 8% Rest-of- 10% Asia Pacifi c 8% Asia Pacifi c 12% Rest-of 21% Europe
7% S. America world 6% Rest-of- 6% Rest-of- world 9% Rest-of-
7% Rest-of- world world 8% Asia Pacifi c world
world 3% S. America 2% S. America
1.800.392.3673 1.800.521.4140 1.800.392.3673 +44.1908 610620 1.800.452.4827 1.800.458.1552 1.800.637.6837 1.800.222.5500
www.fordvehicles.com www.lincolnvehicles.com www.mercuryvehicles.com www.astonmartin.com www.jaguar.com www.volvocars.com www.landrover.com www.mazdausa.com
Click on “contact us” Click on “contact us” Click on “contact us” enquiry@ Select market and customercare@ Select market and customerassistance@
astonmartin.com Click on “contact us” volvoforlife.com Click on “contact us” mazdausa.com
Customer
Assistance
Retail
Vehicle
Sales
and
Sales Mix
Dealers
and
Markets
Financial Services
– Provides automotive fi nancing
for Ford, Lincoln, Mercury,
Aston Martin, Jaguar, Land
Rover, Mazda and Volvo
dealers and customers
– One of the world’s largest
automotive fi nance companies,
with managed receivables of
$148 billion at year-end 2006
– Operates in 36 countries
– Has been profi table every
year since its 1959 founding
– A total service experience for
Ford, Lincoln and Mercury
owners available only at
Ford and Lincoln Mercury
dealerships — designed to
deliver customer satisfaction
and repeat purchase intent
– Parts engineered to Ford Motor
Company specifi cations
– Technicians trained and
certifi ed specifi cally on Ford,
Lincoln and Mercury vehicles
Ford/Mercury
1.800.392.3673
Lincoln
1.800.521.4140
www.genuineservice.com
www.ford.com
Click on “contact us”
Motorcraft Parts
– New and remanufactured
parts designed, engineered and
recommended by Ford Motor
Company and available in Ford,
Lincoln and Mercury franchised
dealerships, Ford authorized
distributors and thousands of
major retail and repair locations
Genuine Ford Accessories
– Wide variety of customer
accessories designed to personalize
Ford, Lincoln and Mercury vehicles
Genuine Ford Accessories
www.fordaccessoriesstore.com
www.lincolnaccessories.com
www.mercuryaccessories.com
Extended Service Business
– Providing comprehensive
vehicle service contract and
maintenance programs
Ford Extended Service Plan (ESP)
– Major customers include
Ford, Lincoln and Mercury
vehicle dealers, commercial
customers and fl eets of Ford
Motor Company vehicles
Automobile Protection
Corporation (APCO)
– Major customers include
Mazda, Volvo, Jaguar and
Land Rover vehicle dealers
ESP
1.800.521.4144
www.genuineservice.com
APCO
1.800.538.4181
www.easycare.com
Customer
Assistance
Operations
Automotive Core and Affi liate Brands
Customer Services
* During the fi rst quarter of 2007, we have committed to sell APCO and all or part of Aston Martin. We expect their sales to be completed in the fi rst half of 2007.
** As an unconsolidated subsidiary, Mazda’s sales are not included in Ford’s wholesale unit volumes, nor is the revenue from such sales included in Ford’s revenue,
except for vehicles built or distributed by Ford for Mazda.
1.800.727.7000
www.fordcredit.com