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YOUR CONTACTS
Published by the Administration and Finance and the Image and Corporate Communication Departments.
This is a free translation into English of the 2013 L’Oréal Annual Report issued in the French language and is provided solely for the convenience of English–speaking
readers. In case of discrepancy, the French version prevails.
Photograph credits: Terry Richardson (cover page, p.92), Peter Lindbergh (p.2, 3, 14, 32, 74, 82, 92), Kenneth Willardt (p.3, 12, 34, 38), Texma Yeste (p.3, 44), Robert Ferrell (p.3,
54), Alexis Antigny (p.3, 62), Stéphane de Bourgies (p.4, 8, 12, 28, 30, 37, 48, 57, 65, 76, 84, 90), ZHANG Chunhai (p.6), People Avenue-Stephane Cardinale (p.6), L’Oréal
(p.7, 21, 22, 31, 39, 43, 53, 64, 67, 69, 80, 86), Marcel Grubenmann (p.8), Patric Shaw (p.16), David Chasey (p.17, 69), Tunart/Getty Images (p.17), L’Oréal/DR (p.17), Xavier
Arnau/Getty Images (p.19), View Stock/Getty Images (p.19), Zero Creatives/Cultura/Photononstop (p.19), Ethan Finkelstein/Marcus van Wormer with Color & Information
(p.20), Vittorio Zunino Celotto (p.20), Oleg Nikishin (p.21, 49), Nuvision (p.22, 51), Milanez Fotografia LTDA (p.22), Claudio Meneghetti/StudioMe (p.22), Christian Kettiger-
Agence Paris en Australie (p.23), Jean-Charles Recht (p.23), Magic Holdings (p.23), Christian Vigier (p.23, 43, 48), The Irish Image Collection/Design Pics/Photononstop
(p.24), Leandro Bergamo (p.25, 26, 27), Domingo Estarque (p.25, 81), Aline Massuca (p.25), Estudio Arvore Agency/Joao Gustavo Servio Borges (p.27), Ricardo Wolf (p.27),
Ernani Lopes d’Almeida (p.27), Agence Sixtine (p.28), Gaston Guerra (p.29), Julian Abram Wainwright (p.29), Juliette Vaillant (p.31), Magnaud Claudine (p.31), Claude
Bae & Eric Hennebert (p.31, 42), James Houston & Complice (p.31), Alain Buu (p.34, 66, 87, 91), Ludovic Parisot & Liz Goldfard (p.38), Adam Savitch/Kochiro Doi (p.39),
Adam Savitch (p.39), Cedric Prochez & Catherine Cukierman (p.40, 79), Fang Mu (p.40), Adam Savitch/Jan Welters/Alexandre Roberdet (p.40), Keate (p.41), Gotham (p.41),
Veer (p.41), Kevin Cremens (p.41), Image Source/Photononstop (p.42), Rich Begany (p.42), Alejandro dAlemon (p.43), Lancôme (p.46), Carole Bellaïche (p.47), Charles
Helleu (p.48), Agence Hondo digital (p.48), XIE Xin (p.49), ZHU Hai (p.49), Daniel Jackson (p.50), Eric Maillet (p.50), Olivier Arnaud-Agence Rose (p.50), Fabien Sarazin (p.51),
Yves Saint Laurent Beauté (p.51), Simon Nicol (p.52), Markus Schwalenberg (p.52), Clarisonic (p.52), Ralph Lauren Fragrances (p.53), CHAI Zhi-ju (p.56, 59), Karen Hatch
(p.59), L’Oréal Professionnel (p.59), Four Square Studio (p.60), Redken (p.60), A Long (p.61), Matrix (p.61), Richard Burbridge (p.61), Olivier Le Comte (p.66), Engelhart (p.66),
Roberto Loffel (p.67), TBWA (p.68), Woytek Konarzewski (p.68), Dominique Paufert (p.68), Bertrand Guillemain (p.68), David Parfitt/Pascalie (p.70), Studio FX (p.70), Rosie
Abdy-Collins (p.70), Hazel Thompson (p.70), David Parfitt (p.71), The Body Shop (p.71), Galderma (p.72, 73), iStock (p.72, 73), C. Foubert L’Oréal R&I (p.77), TEK IMAGE/Science
Photo Library/Photononstop (p.78), Frank Rumpenhorst/dpa/Corbis (p.78), L’Oréal Recherche & Innovation (p.78, 79), LuminaStock/Getty Images (p.80), Matthew Wakem/
GO Vision/GraphicObsession (p.80), Daniel Koebe/Corbis (p.81), Patrice Lucenet/Oredia (p.81), Fotosearch/Photononstop (p.81), Amit Saperia (p.81), LOréal Paris (p.81),
Christina Archer (p.87), Julien Dufort (p.88), Ilaria Orsini (p.88), CAPA pictures/Melanie Frey (p.89), QIAO Rongbing (p.89), Toutes à l’école/Albert Leminbach (p.89), MAD (p.90), X.
Design and production: Publicis Consultants l Verbe
133, avenue des Champs-Élysées, 75008 Paris – France.
INDIVIDUAL SHAREHOLDERS AND
FINANCIAL MARKET AUTHORITIES
Jean Régis Carof
jcarof@loreal-finance.com
Valerie Boas
vboas@loreal-finance.com
From France, toll-free number for
shareholders: 0 800 666 666
From outside France: +33 1 40 14 80 50
Service Actionnaires L’Oréal
BNP Paribas Securities Services
Service Émetteurs
Grands Moulins de Pantin
9, rue du Débarcadère
93761 Pantin Cedex – France
FINANCIAL ANALYSTS AND INSTITUTIONAL INVESTORS
Françoise Lauvin
Tel.: +33 1 47 56 86 82
francoise.lauvin@loreal.com
Investor Relations Department
L’Oréal Headquarters
41, rue Martre, 92117 Clichy Cedex – France
JOURNALISTS
Corporate Media Relations
Stéphanie Carson Parker
Tel.: +33 1 47 56 76 71
corporatepress@loreal.com
Corporate Media Relations
L’Oréal Headquarters
41, rue Martre, 92117 Clichy Cedex – France
(1) Carbon footprint data evaluated by The Edinburgh Centre for Carbon Management in partnership with The CarbonNeutral Company.
Calculations are based on a comparison between the recycled paper used versus a virgin fibre paper according to the latest European BREF data (virgin fibre paper)
available. Results are obtained according to technical information and subject to modification.
brand
Cocoon Gloss
basis weight
150 g/m2
number of pages
92
TEXT PAGES COVER PAGES
size
22 × 30.5 cm quantity
7,700
481 kg of CO2 or the equivalent of:
4,805
km of travel in an average
European car
99,200
litres of water
9,141
kWh of energy
5,813
kg of wood
brand
Cocoon Gloss
basis weight
300 g/m2
number of pages
4
By using Cocoon Gloss rather than a non-recycled paper,
the environmental impact was reduced by:
3,577 kg of landfill
ENVIRONMENTAL CALCULATOR(1)
Competitive positions and market share held by the group’s divisions and brands mentioned in this report are based on studies,
panels and polls obtained from specialised organisations and companies, or, in the absence of comprehensive studies,
are the result of estimates made by L’Oréal on the basis of available statistical data.