Microsoft 2009 Annual Report Download - page 16

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PAGE 16
BUSINESS (CONTINUED)
Enterprise agreement licensing
Enterprise agreements are targeted at medium and large organizations (greater than 250 licenses) that want to
acquire licenses to software products, along with software assurance, for all or substantial parts of their
enterprise. Enterprises can elect to either acquire perpetual licenses or, under the Enterprise Subscription
program, can acquire non-perpetual, subscription agreements for a specified time period (generally three
years).
Online
We have an expanding portfolio of products, services, and solutions that we distribute online. We provide online
content and services through Bing, Windows Live, Office Live, our MSN portals and channels, and the Microsoft
Online Services platform, which includes offerings for businesses such as cloud-hosted Exchange, SharePoint, and
Office Communications. OSB provides various premium services to consumers and businesses, such as email and
messaging communication services and tools such as online search, advertising, and premium content. EDD offers
the Xbox Live service which allows customers to participate in the gaming experience online with other subscribers.
We also offer the Microsoft Small Business Center portal which provides tools for small-business owners to build,
market, and manage their businesses online. Other services delivered online include Microsoft Developer Networks
subscription content and updates, periodic product updates, and online technical and practice readiness resources
to support our partners in developing and selling our products and solutions.
CUSTOMERS
Our customers include individual consumers, small and medium-sized organizations, enterprises, governmental
institutions, educational institutions, Internet service providers, application developers, and OEMs. Consumers and
small- and medium-sized organizations obtain our products primarily through resellers and OEMs. No sales to an
individual customer accounted for more than 10% of fiscal year 2009, 2008, or 2007 revenue. Our practice is to ship
our products promptly upon receipt of purchase orders from customers; consequently, backlog is not significant.
EMPLOYEES
As of June 30, 2009, we employed approximately 93,000 people on a full-time basis, 56,000 in the United States
and 37,000 internationally. Of the total, 36,000 were in product research and development, 26,000 in sales and
marketing, 17,000 in product support and consulting services, 5,000 in manufacturing and distribution, and 9,000 in
general and administration. Our success is highly dependent on our ability to attract and retain qualified employees.
None of our employees are subject to collective bargaining agreements.
AVAILABLE INFORMATION
Our Company Internet address is www.microsoft.com. At our Investor Relations Web site, www.microsoft.com/msft,
we make available free of charge a variety of information for investors. Our goal is to maintain the Investor Relations
Web site as a portal through which investors can easily find or navigate to pertinent information about us, including:
• Our annual report on Form 10-K, quarterly reports on Form 10-Q, current reports on Form 8-K, and any
amendments to those reports, as soon as reasonably practicable after we electronically file that material with
or furnish it to the Securities and Exchange Commission (“SEC”).
• Our Investor Central site, an interactive and easily navigable source of information including our business
strategies, financial results, and key performance indicators.
• Announcements of investor conferences, speeches, and events at which our executives talk about our
product, service, and competitive strategies. Archives of these events are also available.
• Press releases on quarterly earnings, product and service announcements, legal developments, and
international news.
• Corporate governance information including our articles, bylaws, governance guidelines, committee charters,
codes of conduct and ethics, and other governance-related policies.
• Other news and announcements that we may post from time to time that investors might find useful or
interesting.
• Opportunities to sign up for email alerts and RSS feeds to have information pushed in real time.
The information found on our Web site is not part of this or any other report we file with or furnish to the SEC.