UPS 2011 Annual Report Download - page 8

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06
the globe. After the terrible tsunami and earthquake in
Japan, UPS emergency logistics response teams rushed
into action and provided local authorities with our
logistics expertise. The same was done in response to
severe weather events in the United States. Along with
financial support, we helped provide emergency supplies
and necessary equipment.
Our involvement in the communities we serve and
the dedication of UPS people worldwide have earned
widespread recognition. FORTUNE magazine again rec-
ognized UPS as the world’s most admired transportation
company, and The Reputation Institute ranked us
No. 1 in the industry. We’re also quite proud of the
University of Michigan’s American Customer Satisfaction
Index (ACSI) ranking of UPS as No. 1 in the express
delivery industry.
Looking Ahead
While 2011 was a great year for UPS, we are looking
forward to 2012. UPS will celebrate 105 years of
excellence and achievement in August this year.
UPS will be responsible for virtually all the distribution
and logistics services for the London 2012 Olympic and
Paralympic Games. We’ve put together an integrated
supply chain solution that includes venue logistics
services, warehousing services and a distribution network
that will collect and deliver everything from documents
to heavy freight. UPS also will be responsible for all
customs clearance, freight forwarding and courier
services before, during, and after the London Games.
future
Return on Equity
(percent)
30
40
50
60
20
10
0
07 08 09 10 11
28.4
37.4
29.3
Adjusted*
44.2
57.0
3.6
6.9
27.2
42.4
50.2
GAAP
Return on Invested Capital
(percent)
30
40
20
10
0
07 08 09 10 11
24.0 23.2
15.3
Adjusted*
21.3 24.6
3.2 4.9
14.5
20.4 21.8
GAAP
Dividends Declared
(dollars per share)
1.75
2
2.25
1.5
1.25
1
07 08 09 10 11
1.68
1.80 1.80 1.88
2.08
* See Items Affecting Comparability in Management’s Discussion and Analysis of Financial Condition and Results of Operations under Part II of our Form 10-K, included as
part of this annual report, for explanations of adjustments.