US Postal Service 2006 Annual Report Download - page 11

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2006 Annual Report United States Postal Service | 9
Serving America Through the Power of the Mail
We are here for you.
We’re here to help connect families and friends through the mail. We’re
here to make buying, selling and shipping things more convenient. We’re
here to help businesses get results and acquire long-term customers.
We offer great service at a great value. We make our products and
services Quick, Easy, Convenient — at the Post Office or online at
USPS.com. Our customers now have more ways to take care of their
postal business than ever before.
We understand our customers’ needs and meet their expectations. If we
need to extend hours at the Post Office, we do that. If we need to give you
the opportunity to buy stamps at the grocery store or ATM, we do that. If
we need to shape a Priority Mail box to fit a pair of shoes, we do that too.
And we’ll pick up your packages at your doorstep at no additional cost.
By focusing on strategies that keep customers using the mail, we’re
delivering more mail than ever before. In 2006, total mail volume grew
by 1.4 billion pieces, and revenue increased as well.
Nothing delivers like the power of the mail.
Guided by our Strategic Transformation Plan 2006–2010, we are going
to keep our focus on creating more customer value with products and
services, improving ease of use and access, customizing and simplifying
pricing, and satisfying the ever-changing needs of our customers.
Our shipping solutions offer convenience, reliability and a good price, and
we’ll keep introducing new features that meet the needs of our customers.
With value-added services and new technology, we’re strengthening our
core products. With Priority Mail flat-rate boxes and envelopes, customers
get flat-rate pricing with no surcharges and a variety of sizes. Important
steps are being taken to make mail more “intelligent.” A new 4-State
Customer Barcode will provide information about the mail as it moves
through the system, from production through delivery.
The Postal Service is using regulatory processes to customize its pricing
and meet the needs of commercial volume mailers. Making pricing
easier builds customer loyalty, controls costs and leverages the value of
the postal network. A proposed price structure will emphasize shape,
providing incentives for customers to configure mailings to reduce costs
and better align mail processing and delivery operations.
Our goal is to continue to provide affordable, high-quality mail service to
everyone in America — today and well into the future.
That’s because we’re in the business of connecting a nation.
Our goal is to continue to provide affordable, high-quality mail service to
everyone in America — today and well into the future.