DHL 2009 Annual Report Download - page 28

9
 March 
Financial year 
 was without a doubt a tough year for your company.  e global economic crisis has not le
Deutsche Post DHL unscathed. Yet we have performed exceptionally well given these circumstances
and have shown how strong our organisation is.
Consolidated revenue fell year-on-year, primarily because transport volumes in all divisions were sig-
ni cantly down on prior-year levels.  e fact that we were able to maximise cost savings helped us cope
with these circumstances. Our IndEx programme resulted in indirect cost savings of over  . billion
in  – even more and faster than we anticipated.
Our successful cost management allowed us to cushion the decrease in  before non-recurring
items and at  . billion even exceed the forecast, which we increased during the course of the year.
I  nd this result quite remarkable in the middle of a economic crisis and considering that our business
was also impacted by several extraordinary e ects. Instead of a consolidated loss, as we recorded in
, we generated a pro t of   million in .
We restructured our express business and reduced or eliminated the sources of our losses there.  e
restructuring process in the United States was a success. In the fourth quarter, we achieved our goal
of reducing the annualised loss there as planned.
I would like to express my sincere thanks to our approximately , employees for their enormous
e ort in these extremely challenging times. And I thank you, our shareholders, for your trust in me
and my colleagues on the Board of Management. A er a di cult year, we wish to reward your con -
dence with a stable dividend of  . per share.
We used the crisis as a catalyst to become more e cient and more e ective. In our mail business, for
instance, we have tested procedures for enabling us to respond to  uctuating volumes more  ex-
ibly without sacri cing quality. In air and ocean freight, we have secured our capacities on the most
important trade lanes between Asia and Europe. Furthermore, our contract logistics business won
a renowned customer in British Airways in one of our key strategic industry sectors.
 
Dr Frank Appel
Chief Executive Officer
Deutsche Post AG
PO box address
Deutsche Post AG
Headquarters
53250 Bonn
GERMANY
Deutsche Post DHL
The Mail & Logistics Group
Delivery address
Deutsche Post AG
Headquarters
Charles-de-Gaulle-Str. 20
53113 Bonn
GERMANY
Visitor’s address
Deutsche Post AG
Headquarters
Platz der Deutschen Post
Bonn
Phone [phone]
Fax [phone]
www.dp-dhl.com