Neiman Marcus 2008 Annual Report Download - page 577

(ii) as provided in the Servicing Agreement, in its capacity as NMG Servicer, maintain call centers to respond to inquiries
from Cardholders and to deal with billing related claims and adjustments (including by making finance charge and late fee reversals),
establish new Accounts or Account types, authorize transactions, and assign, increase and decrease credit lines, all in accordance with
the Risk Management Policies and the Operating Procedures, in each case, as performed by NMG prior to January 1, 2005;
(iii) as provided in the Servicing Agreement, in its capacity as NMG Servicer, provide Account monitoring services,
including identifying delinquencies, identifying collection efforts required, implementing credit-line adjustments, over limit
authorizations and Account deactivation or cancellation;
(iv) as provided in the Servicing Agreement, in its capacity as NMG Servicer, handle collection and recovery efforts in
respect of Accounts;
(v) solicit new Accounts through in-store instant credit procedures (in accordance with this Agreement) and display of
Solicitation Materials (or Applications) in the NMG Channels pursuant to the Marketing Plan;
(vi) implement and administer the Marketing Plan in accordance with this Agreement;
(vii) receive In-Store Payments in accordance with procedures that comply with Applicable Law, subject to
reimbursement from Bank for the processing of such payments as provided in this Agreement;
(viii) pay sales associate compensation relating to the solicitation of new Accounts;
(ix) continue to make available a Program Loyalty Program;
(x) as provided in the Servicing Agreement, in its capacity as NMG Servicer, process remittances from Cardholders;
(xi) until the Documentation Services Transition Date, as provided in the Servicing Agreement, in its capacity as NMG
Servicer, prepare, process and mail Cardholder Billing Statements, Inserts, privacy policy notices, change in terms notices and other
communications to Cardholders; and
(xii) as provided in the Servicing Agreement, in its capacity as NMG Servicer, produce and issue all new, replacement and
reissued credit card plates related to the NMG Credit Cards and the Loyalty Cards.
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