Charter 2001 Annual Report Download

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What is the Business of Broadband?
Charter Communications, Inc.
[
2001
]
Summary Annual Report

Table of contents

  • Page 1
    What is the Business of Broadband? Charter Communications, Inc. [ 2001 ] Summary Annual Report

  • Page 2
    ... video customers had upgraded to digital video service. In our larger markets, more than half of our video customers now have digital video technology in the home. Digital cable provides customers access to digital-quality video, special-interest programming, CD-quality commercial-free music and...

  • Page 3
    ...,000 cable modem customers [ 2001 ] 607,700 cable modem customers - and demand continues to increase Charter Pipeline® high-speed cable modem service enhances customers' Internet experiences. With a constant Internet connection, customers can instantaneously check e-mail, surf the web, download...

  • Page 4
    ... i-Channels: 2 million views per week interactive television VOD: 2 million homes passed enhanced broadcasting: launched to 1 million customers Charter's two-way network allows for customer interaction through the television. Many of our digital video customers today enjoy Video On Demand with...

  • Page 5
    ..., efficient and modern workplace equipped with sophisticated tools such as intelligent call-routing systems that identify our customers and quickly distribute their phone calls to the proper service agent. As of December 2001, we had opened four new regional contact centers as part of our transition...

  • Page 6
    ...and local operations centers closely network status. monitor Our national Network Services Operations Center (NSOC) in St. Louis, MO is the centerpiece of an electronic system that allows technicians like Scott Lamar to monitor key components of our advanced broadband network. If a broadband data...

  • Page 7
    ......Charter provides high-quality digital video, high-speed Internet service and interactive television services - and broadband makes it possible. This triple play of broadband services enhances our customers' lives. We make entertainment more enjoyable, information more accessible and our customers...

  • Page 8
    ... to Charter Pipeline. As of December 31, Cable Television Homes Passed Basic Customers Basic Penetration Digital Video Digital Homes Passed Digital Customers Penetration of Digital Homes Passed Penetration of Basic Customers Digital Converters Deployed Data Services Data Homes Passed Cable Modem...

  • Page 9
    ...-on broadband network that paves the way for a new generation of media services. Because of the power and presence of our highspeed, broadband distribution platform, these technological advances now are available to millions of Charter Communications® households on an affordable, accessible basis...

  • Page 10
    ... expanding our interactive TV footprint to help customers become acclimated to a new medium. For a very modest cost, we are making television better with on-demand information services ranging from weather reports for anywhere in the country to personalized stock quotes and local movie theater...

  • Page 11
    ... generation of television viewers who are only beginning to experience its powerful allure. Charter's triple play of digital video, high-speed Internet service and interactive, on-demand entertainment is made possible by broadband. The broadband network is the cornerstone of the new communications...

  • Page 12
    ... upgrade to an emphasis on operations and marketing. Second, we embraced a new profile as an advanced broadband services provider - we're not just a cable television company anymore. Our advanced broadband network allows us to deliver the triple play of digital video, high-speed Internet service...

  • Page 13
    ... for VOD, we expect to make this truly remarkable service available to as many as half of our digital customers by year end 2002. Our high-speed Internet service sets us apart from competitive broadband providers. Charter Pipeline® delivers a robust customer experience at very affordable prices and...

  • Page 14
    ... with customers who call us for a range of reasons - from requesting new digital service packages to optimizing their personal computers for our Charter Pipeline service. Telephone calls remain the dominant avenue of sales and service upgrades for the company. That's why we've worked hard...

  • Page 15
    ... to service problems; and • reduce the number of trouble calls to our call centers, thus freeing our customer-contact associates to devote more time to sales and upgrades. In short, we've introduced a new level of sophistication and efficiency in the way we detect and solve network problems, and...

  • Page 16
    ... efforts, but it's just part of our interactive service suite. In November 2001, we introduced our new set of interactive television channels - "i-Channels" - to customers in Glendale, CA. Initial response to this collection of on-demand weather reports, local movie theater listings, news and more...

  • Page 17
    ...organizational structure of Charter. Charter Communications, Inc. (Nasdaq: CHTR) owns 46.5 percent of the Charter companies. Through ownership in Vulcan Cable III Inc. and Charter Investment, Inc., Paul Allen owns the remaining 53.5 percent of the Charter companies. >> The business organizational...

  • Page 18
    ... 31, 2001 are attributable to monthly subscription fees charged to customers for our basic, expanded basic, premium and digital cable television programming services, Internet access through television-based service, dial-up telephone modems and high-speed cable modem service, equipment rental and...

  • Page 19
    .... Upgrading our cable systems will enable us to offer an increasing variety of advanced products and services, including digital television, cable modem high-speed Internet access, Video On Demand, interactive services, additional channels and expanded pay-per-view options, to a larger customer base...

  • Page 20
    ...the consolidated balance sheets of Charter Communications, Inc. and subsidiaries as of December 31, 2001 and 2000, and the related consolidated statements of operations, changes in shareholders' equity and cash flows for the years then ended appearing in the company's Annual Report on Form 10-K (not...

  • Page 21
    ... video Digital video Cable modem Advertising sales Other Total revenues Operating Expenses General, administrative and service Analog video programming Digital video Cable modem Advertising sales Marketing Depreciation and amortization Option compensation expense Corporate expenses Special charges...

  • Page 22
    ...' Equity Current liabilities: Accounts payable and accrued expenses Total current liabilities Long-term debt Deferred management fees - related part y Other long-term liabilities Minority interest Redeemable securities Preferred stock - redeemable Shareholders' equity 2001 2000 $ 1.7 290...

  • Page 23
    Condensed Consolidated Statements of Cash Flows (Dollars in millions) Year ended December 31, Cash Flows from Operating Activities Net loss Adjustments to reconcile net loss to net cash provided by operating activities Changes in assets and liabilities, net of effects from acquisitions and ...

  • Page 24
    Top 20 Markets As of December 31, 2001 Rank 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Designated Market Area (DMA) St. Louis, MO Los Angeles, CA Greenville-Spartanburg, SC; Asheville, NC; Anderson, SC Atlanta, GA Madison, WI Dallas-Ft. Worth, TX Birmingham, AL Flint-Saginaw-Bay City, MI ...

  • Page 25
    ...of the Board Carl E. Vogel President and Chief Executive Officer Charter Communications, Inc. Marc B. Nathanson Chairman Mapleton Investments LLC Ronald L. Nelson Chief Operating Officer DreamWorks LLC Nancy B. Peretsman Managing Director and Executive Vice President Allen & Company Incorporated...

  • Page 26
    ... Vice President - Advanced Technology Development Ralph Kelly Senior Vice President - Treasurer Paul Martin Senior Vice President - Corporate Controller David McCall Senior Vice President - Operations - Eastern Division Majid Mir Senior Vice President - Telephony and Advanced Services John...

  • Page 27
    ... to stock transfers, lost certificates or account changes should be directed to: Mellon Investor Services LLC Overpeck Centre 85 Challenger Road Ridgefield Park, New Jersey 07660 Toll-free number: 888.213.0965 Internet address: www.mellon-investor.com Independent Public Accountants 2000 and 2001...

  • Page 28
    Charter Communications, Inc. Charter Plaza 12405 Powerscourt Drive St. Louis, Missouri 63131 w w w.charter.com