Charter 2001 Annual Report Download - page 6

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Please find page 6 of the 2001 Charter annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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Our national Network Services Operations Center (NSOC) in St. Louis, MO is the centerpiece of an electronic system
that allows technicians like Scott Lamar to monitor key components of our advanced broadband network. If a broadband
data router anywhere within our core network isn’t performing up to specifications, technicians working in our 32,000
square foot NSOC can detect the problem, alert local technicians, and confirm that the device has been properly
adjusted – all before a single cable modem customer is affected. In conjunction with the NSOC, our Regional
Operations Centers (ROCs) conduct a similar detection regimen within the local video and Internet networks.
>> It’s how we operate.
Technicians
at our national and local
operations centers closely
monitor
network status.