Charter 2001 Annual Report Download - page 5

Download and view the complete annual report

Please find page 5 of the 2001 Charter annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 28

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28

3of 25
>> It’s our response.
Along with improvements in our network and service offerings, we’ve made enhancements in customer care through
investments in training and technology that will allow us to respond more quickly to our customers’ needs. Bruce Palencia,
Advanced Services Advocate, and other employees quickly realized the benefit of the technology in our new regional
contact centers. Each center is a comfortable, efficient and modern workplace equipped with sophisticated tools
such as intelligent call-routing systems that identify our customers and quickly distribute their phone calls to the
proper service agent. As of December 2001, we had opened four new regional contact centers as part of our transition
to a consistent national customer contact function. Additional centers are planned for 2002.
[
2001
]
7million
customers rely on
Charter Communications
every single
day.