Loreal 2015 Annual Report Download - page 50

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Combining our expertise
to satisfy
our customers
2015 was a very good year for L’Oréal Operations (1),
which delivered higher performance levels in all
fields of responsibility. The ongoing modernisation
in 2015 of our supply chain (2), for example, perfectly
illustrates our imperatives of agility, competitiveness
and reliability in all distribution channels, especially
in deep trade (3) and e-commerce, which are two of
our key challenges.
DECOUPLING CO2 EMISSIONS
FROMGROWTH
In environmental matters too, 2015 was an excep-
tional year. We have reduced CO2 emissions from
our factories by 56%
(4) since 2005, while produc-
tion grew by 26% over the same period. Nine of our
factories and distribution centres have reached
carbon neutrality, and L’Oréal has been
recognised as a leader in fighting
climate change (5). These achievements
illustrate our ability to decouple busi-
ness growth from the consumption of
resources; they also reflect the Operations
teams’ commitment to ensuring the suc-
cess of the group’s strategic “Sharing
Beauty With All” programme.
SATISFYING CONSUMERS AND
DISTRIBUTOR CUSTOMERS
The whole of our chain of expertise, from “design&
develop” to distribution, by way of sourcing and manu-
facturing, is directed transversally towards a single
decisive challenge: to satisfy increasingly demanding
consumers and distributor customers, eager for more
personalisation, more digital initiatives and more
responsiveness. Our mission: to enable all the group’s
brands to provide consumers, wherever they are
worldwide, with the most advanced cosmetics solu-
tions for a maximum perceived value.
(1) Operations cover seven fields of expertise: quality; Environment,
Health and Safety; packaging and product development; purchasing;
production; supply chain and real estate. (2) L’Oréal’s supply chain
handles all information and physical flows from the supplier to the
distributor customer’s points of sale. (3) Extended point-of-sale networks
in the New Markets. (4) In absolute value. In factories and distribution
centres. (5) Source: CDP, formerly Carbon Disclosure Project.
We have once again
demonstrated our
ability to adapt
to a changing world
OPERATIONS
BARBARA LAVERNOS
EXECUTIVE VICE-PRESIDENT
OPERATIONS
90
PATENTS FOR
PACKAGING
AND PROCESSES
44
FACTORIES
WORLDWIDE
515,000
DELIVERY POINTS
WORLDWIDE
1,850
SUPPLIERS OF
PACKAGING
AND RAW MATERIALS
48