UPS 2012 Annual Report Download - page 20

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• UPS employees, both active and retired, contributed $48 million to United Way last year which was matched by a
corporate contribution of $7 million. During the 2012 campaign, employees (both active and retired) pledged an
additional $51 million to United Way.
• UPS continued to help save lives through our UPS Humanitarian Relief program by providing our logistics expertise
and resources to aid the drought-stricken Sahel region of Africa and areas impacted by Hurricanes Isaac and Sandy.
• Thousands of teenagers and novice drivers in the U.S., Canada, the U.K., and Germany participated in UPS Road
Code. This safety program for new drivers features UPS employees as instructors – a role where they get to share
driving knowledge and safety tips amassed over our 105-year history of safe driving.
Reputation
Great brands require connecting with customers. In working to develop these connections, we have once again received
high accolades from independent brand evaluations. In 2012, we were pleased that UPS earned the top rating in our industry
on Interbrand’s Best Global Brands and Millward Brown's BrandZ Most Valuable Global Brands. UPS also was named to
industry-leading positions in Fortune Magazine’s Most Admired and Harris Interactive’s Reputation Quotient surveys.
Employees
The strength of our company is our people, working together with a common purpose. We had approximately 399,000
employees (excluding temporary seasonal employees) as of December 31, 2012, of which 323,000 are in the U.S. and 76,000
are located internationally. Our global workforce includes approximately 71,000 management employees (36% of whom are
part-time) and 328,000 hourly employees (46% of whom are part-time).
As of December 31, 2012, we had approximately 249,000 employees employed under a national master agreement and
various supplemental agreements with local unions affiliated with the International Brotherhood of Teamsters (“Teamsters”).
These agreements run through July 31, 2013.
We have approximately 2,600 pilots who are employed under a collective bargaining agreement with the Independent
Pilots Association (“IPA”), which became amendable at the end of 2011.
Our airline mechanics are covered by a collective bargaining agreement with Teamsters Local 2727, which runs through
November 1, 2013. In addition, approximately 3,100 of our ground mechanics who are not employed under agreements with
the Teamsters are employed under collective bargaining agreements with the International Association of Machinists and
Aerospace Workers (“IAM”). Our agreement with the IAM runs through July 31, 2014.
The experience of our management team continues to be an organizational strength. Nearly 40% of our full-time
managers have more than 20 years of service with UPS.
We believe that our relations with our employees are good. We periodically survey all our employees to determine their
level of job satisfaction. Areas of concern receive management attention as we strive to keep UPS the employer-of-choice
among our employees. We consistently receive numerous awards and wide recognition as an employer-of-choice, resulting in
part from our emphasis on diversity and corporate citizenship.
Safety
Health and Safety is a value at UPS and an enduring belief that the wellbeing of our people, business partners, and the
public is of utmost importance. We train our people to avoid injury to themselves and others in all aspects of their work. We do
not tolerate unsafe work practices.
We use an all-encompassing Comprehensive Health and Safety Process ("CHSP") to prevent occupational illnesses,
injuries, and auto crashes, as well as promote wellness through the development of workplace programs. The foundation of this
process is our co-chaired employee and management health and safety committees. Together they conduct facility and
equipment audits, perform work practice and behavior analysis, conduct training, and recommend work process and equipment
changes.