UPS 2015 Annual Report Download - page 23

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11
We believe that our relations with our employees are good. We periodically survey all our employees to determine their
level of job satisfaction. Areas of concern receive management attention as we strive to keep UPS the employer-of-choice
among our employees. We consistently receive numerous awards and wide recognition as an employer-of-choice, resulting in
part from our emphasis on diversity and corporate citizenship.
Safety
Health, Wellness and Safety are core values at UPS and an enduring belief that the well-being of our people, business
partners and the general public is of utmost importance. We train our people to recognize hazards, mitigate risk and avoid
injury to themselves and others in all aspects of their work. We do not tolerate unsafe work practices.
We recognize employees for health, wellness, and safety accomplishments. We provide programs to educate and promote
the health and wellness of employees and their families and the safety of our operations. We are committed to fostering the
most effective safety practices in our work environment. By meeting our high safety standards, we contribute to the well-being
of our people, company and the communities we serve.
We use an all-encompassing Comprehensive Health and Safety Process ("CHSP") to promote wellness and prevent
occupational injuries, illnesses and auto crashes through the development of workplace programs. The foundation of this
process is our co-chaired employee and management health and safety committees. Together they conduct facility and
equipment audits, perform work practice and behavior analysis, conduct training and recommend work process and equipment
changes.
The components of CHSP are:
• Personal Value. Which is the foundation and forms the base of our health, wellness and safety culture.
• Management Commitment and Employee Involvement. Where employees take an active role in their own safety as
well as their fellow workers and are supported by management. All operations management commit to providing a
work environment that is conducive to the well-being and safety of our employees.
• Work Site Analysis. Which includes injury and auto crash data analysis, behavior observations and facility and
equipment audits to identify gaps and develop solutions. Our operations managers are responsible for their employees’
safety results. We investigate every injury and auto crash and develop prevention activities.
• Hazard Prevention and Control. Where solutions are developed and documented to ensure identified risks have been
mitigated.
• Safety Education and Training. Employees who are healthy and well-trained in proper methods are more safe and
efficient in performing their jobs. Our approach starts with training the trainer. All trainers are certified to ensure that
they have the skills and motivation to effectively instruct new employees. All new employees receive safety training
during orientation and in the work area. In addition, each new driver receives extensive classroom and online
instruction, as well as on-road training.
Other components to ensure the safety of our people and fleet include:
• Wellness. We have a "Five Being Habits" wellness program that turns health and wellness knowledge into actionable
measures. These habits are designed to enable employees and their families to take positive steps toward healthy
lifestyles. The "Five Being Habits" themes are: Fitness, Sleep, Hydration, Nutrition, and Stress Management.
• Recognition. We have a well-defined safe driving honor plan to recognize our drivers when they achieve accident-free
milestones. We have more than 7,800 drivers enshrined in our coveted Circle of Honor for drivers who have driven 25
years or more without an avoidable auto crash.
• Preventive Maintenance. We have a comprehensive Preventive Maintenance Program to ensure the safety of our fleet.
Our fleet is managed and monitored electronically to ensure that each vehicle is serviced at a specific time to prevent
malfunction or breakdown.
Competition
UPS is a global leader in logistics. We offer a broad array of services in the package and freight delivery industry and,
therefore, compete with many different local, regional, national and international carriers. Our competitors include worldwide
postal services, various motor carriers, express companies, freight forwarders, air couriers and others, including startups that
combine technology with crowdsourcing to focus on local market needs. Through our supply chain service offerings, we
compete with a number of providers in the supply chain, financial services and information technology industries.