American Airlines 2004 Annual Report Download - page 41

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38
Dependence on Technology The Company is increasingly dependent on technology to operate its business.
Any substantial or repeated failures of the Company’s computer or communications systems could impact the
Company’s customer service, result in the loss of important data, loss of revenues, and increased costs, and
generally harm the Company’s business. Like all companies, the Company’s computer and communication
systems may be vulnerable to disruptions due to events beyond the Company’s control, including natural disasters,
power failures, equipment failures, and computer viruses and hackers. The Company has implemented various
technology security initiatives and disaster recovery plans, but there can be no assurance that these measures are
adequate to prevent disruptions of the Company’s systems.