Charter 2000 Annual Report Download

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Delivering
on the vision
2000 Summary Annual Report

Table of contents

  • Page 1
    Delivering on the vision 2000 Summary Annual Report

  • Page 2
    ... million customer mark for digital video service, hundreds of thousands of our customers have high-speed Internet service, and tens of thousands experience interactive programming. Video on demand made its debut in thousands of Charter homes. We continue to lead the industry in advanced technology...

  • Page 3
    ...transmit voice, video and data at high speeds will enable it to serve as the primary platform for delivering these services to the home and workplace. We're delivering on the Wired World vision by developing advanced interactive services and upgrading our network to deliver this broadband capability...

  • Page 4
    ...to make investments in broadband capacity, advanced services and customer Jerald L. Kent President and care to sustain our leadership and growth. Chief Executive Officer In our first summary annual report a year ago, we introduced Charter Communications as a new public company following our initial...

  • Page 5
    ... Our digital platform serves as the launch pad for rapid growth with new interactive digital services. Our last-mile two-way broadband connection into millions of homes and businesses is unmatched by our competitors, including telephone companies offering DSL Internet 3 CHARTER COMMUNICATIONS

  • Page 6
    ... to transmit voice, video and data at high speeds, we're establishing Charter's digital platform as the medium for delivering these and other new services to the home and workplace. We'll continue to make necessary investments in our broadband infrastructure, customer care and employee training to...

  • Page 7
    ....0 305.0 2,949.1 Basic Premium Pay-per-view Digital Data services Advertising sales Other Total revenues OPERATING EXPENSES: Programming General and administrative Service Marketing Advertising sales Other Corporate expense charge - related party Total operating expenses* OPERATING CASH FLOW 749...

  • Page 8
    ... satellite customers to our digital cable service. We offer a price/programming value that satellite companies can't match, responsive service from a local customer office, and an array of new services available through a single digital receiver. Roman "Romy" Machado, chief technician for Charter in...

  • Page 9
    ... we acquire cable systems, we $17.50 TVGuide to use its interactive move fast to improve customer service program technology in our digital and deliver new products. When we Charter is among the industry leaders systems as well. launch a new product in a market, we in operating cash flow per...

  • Page 10
    ... rewards and empowers employees to ensure the best service for our customers. Our customer care centers (Percent of top two ratings are designed to enhance Charter's CUSTOMER-FOCUSED CULTURE on a five point scale) decentralized management approach, As our company grows, we're holding 60% promote...

  • Page 11
    ...add a level of service that local offices can't provide - 24 x 7 availability and specialized customer support for advanced products. Jessica Marchant, a customer care supervisor in our first regional customer contact center, in Fond du Lac, Wisconsin, has instant access to the information she needs...

  • Page 12
    ..., uses sophisticated equipment to manage bandwidth throughout our network, communicating with regional technicians like Jason Jones, network operations supervisor for Charter's Central region. The national and regional NOCs monitor our network and provide immediate information to customer contact...

  • Page 13
    ... to our customers. years. By linking smaller communities to larger systems, we're able to accelerate the rollout of advanced services to those communities. We're also taking advantage of economies of scale to create a national Network Operations Center (NOC) in the St. Louis area to manage our...

  • Page 14
    ...-speed data gram, which was rolled out in many of our markets, service. In 2001 we're putting even greater focus on provides employees overtime pay and promoting Charter Pipeline and commissions to work after hours and expect to double the number of 2000 Digital Customers (In thousands) on weekends...

  • Page 15
    ... of family programs, music, on-screen programming and parental controls - and their area is one of the first to enjoy video-on-demand service. In fact, their new digital receiver can deliver the entire range of advanced interactive services we're creating at Charter. 13 CHARTER COMMUNICATIONS

  • Page 16
    Video on demand: convenience and control! CHARTER COMMUNICATIONS Charter video on demand (VOD), available through Charter Digital Cable, gives customers more control than pay-per-view, and more convenience than the local video store. VOD allows customers to choose videos anytime, and VOD offers ...

  • Page 17
    ...and testing Internet With Wink, Charter Digital Cable customers use twoprotocol (IP) telephony - a new technology to provide way interactivity to get more out of television, with telephone communications over the broadband cable access to product information, news on demand, network. IP telephony is...

  • Page 18
    ... work and live Recognition comes for Charter's innovation and rapid growth, and communities appreciate our investment that helps them grow. OUTSTANDING CORPORATE GROWTH AWARD Much of the State of Texas suffered record-breaking heat and drought during the summer of 2000. Charter Fort Worth employees...

  • Page 19
    ... control. With this service, our customers receive an even greater selection of programming and the convenience of watching the latest movies without leaving home. Charter Digital Cable is the launch pad for new advanced video and audio services. Get up to speed with Charter Pipeline, high-speed...

  • Page 20
    ... acquired cable systems 100% voting interest 40.8% 18.6% 38.0% 2.6% Charter Communications Holding Company, LLC 100% Charter Communications Holdings, LLC 100% preferred equity interest in an indirect operating subsidiary (exchangeable for Class A common stock) 100% common equity Operating...

  • Page 21
    ... capital stock of Charter Investment. The remaining 3.2% equity interest is beneficially owned by our founders, Jerald L. Kent, Howard L. Wood and Barry L. Babcock. Former Owners of Acquired Cable Systems When we As of December 31, 2000: Class A Common Stock Class B Common Stock Total Common Stock...

  • Page 22
    ... fees charged to customers for our basic, expanded basic, premium and digital cable television programming services, Internet access through television-based service, dial-up telephone modems and high-speed cable modem service, equipment rental and ancillary services provided by our cable systems...

  • Page 23
    ..., the development of new products and services, and set-top terminals. Upgrading our cable systems will enable us to offer new products and services, including digital television, additional channels and tiers, expanded pay-per-view options, high-speed Internet access, video-on-demand, telephony and...

  • Page 24
    ...31, 2000 and 1999, and the related consolidated statements of operations, changes in shareholders' equity and cash flows for the years then ended. We did not audit the financial statements of Charter Communications VI Operating Company, LLC and subsidiaries and CC VII Holdings, LLC-Falcon Systems as...

  • Page 25
    ...27.4 8.3 10.1 72.0 182.6 1,428.2 Basic Premium Pay-per-view Digital Data services Advertising sales Other Total revenues OPERATING EXPENSES Programming General and administrative Service Marketing Advertising sales Other Corporate expense charge - related party Depreciation and amortization Option...

  • Page 26
    ... in millions) As of December 31, ASSETS 2000 1999 Current Assets: Cash and cash equivalents Accounts receivable, net of allowance for doubtful accounts Receivable from related party Prepaid expenses and other Total current assets Investment in Cable Properties: Property, plant and equipment, net...

  • Page 27
    ...debt Payments for debt issuance costs Net proceeds from initial public offering of Class A common stock Capital contributed to subsidiary Distributions to Charter Investment Other financing activities Net cash provided by financing activities Net increase (decrease) in cash and cash equivalents CASH...

  • Page 28
    ... Western Northwest Michigan National States Missouri, Illinois, Indiana, Arkansas Wisconsin, Minnesota Central and Southern California Northern California, Idaho, Oregon, Washington Michigan Colorado, Kansas, Nebraska, New Mexico, Oklahoma, Texas, Utah, Arizona, Nevada Number of Customers 486,800...

  • Page 29
    .... DIGITAL p. 3 An Internet web site that serves as a user's initial point of entry to the World Wide Web. By offering selected content, services and links to other web sites, a portal guides and directs users through the World Wide Web and can generate revenues from the sale of advertising on...

  • Page 30
    ... PAUL G. ALLEN NANCY B. PERETSMAN Chairman of the Board Managing Director and Executive Vice President Allen & Company Incorporated JERALD L. KENT WILLIAM D. SAVOY President and Chief Executive Officer Charter Communications, Inc. President Vulcan Ventures Incorporated MARC B. NATHANSON...

  • Page 31
    ... to: Charter Communications, Inc. 12444 Powerscourt Drive, Suite 100 St. Louis, Missouri 63131-3660 Telephone: 314.543.2459 Certain financial information and press releases are available at Charter's web site: www.charter.com. FORM 10-K Form 10-K, filed annually in March with the Securities and...

  • Page 32
    Charter Communications, Inc. 12444 Powerscourt Drive, Suite 100 St. Louis, Missouri 63131-3660 www.charter.com