Charter 2000 Annual Report Download - page 11

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9CHARTER COMMUNICATIONS
Charter is taking advantage of its larger scale to offer better service to our customers.
We’re organizing regional customer contact centers offering service that’s consistently
better – with best-in-class, standardized technology and comprehensive training.
Our new regional centers don’t replace our local offices, but add a level of service
that local offices can’t provide – 24 x 7 availability and specialized customer support
for advanced products. Jessica Marchant, a customer care supervisor in our first
regional customer contact center, in Fond du Lac, Wisconsin, has instant access
to the information she needs to assist customers over the phone.
A commitment
to 24 x 7
customer care!