Charter 2000 Annual Report Download - page 12

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CHARTER COMMUNICATIONS 10
We’re not only bringing bigger broadband capacity to thousands of miles of our
infrastructure, we’re also putting in place the electronics and software to maintain system
reliability. Charter’s national Network Operations Center (NOC) in Olivette, Missouri,
uses sophisticated equipment to manage bandwidth throughout our network,
communicating with regional technicians like Jason Jones, network operations
supervisor for Charter’s Central region. The national and regional NOCs monitor
our network and provide immediate information to customer contact centers, so
they can respond to customer questions and quickly address any problems.
Bigger broadband,
improved reliability
and performance!