Humana 2000 Annual Report Download - page 12
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re s u l t s
MOMENTUM
While forging a new
era for the health
insurance industry,
our value
proposition
remains service and
operational excellence.
outstanding leaders to serve
as chief medical officer, chief
financial officer and chief
marketing officer.
We drew near to completing our
financial turnaround, and set
the stage for renewed growth
and the implementation of an
innovative, consumer-centric
new business model.
Gaining momentum is never
an accident; it is always the result
of focused, disciplined effort in
pursuit of a clearly stated and
widely understood goal. When we
announced a year ago our intent to
become the most trusted name in
health solutions, we also began
adhering to a plan whose end-point
is the achievement of that vision,
and whose essence is a relentless
focus on our customers.
The results so far:
We increased shareholder value
by $1.2 billion in 2000.
We made significant strides in
each of the imperatives we
identified at the start of the
year as crucial to our
sustained success.
We completed our senior
management team by hiring
By effectively combining
technology, product design and
supporting processes, we are poised
to continue listening to – and
guiding – health care consumers.
We are dedicated to helping
them make informed decisions
about their health through
actionable information and
through personalized service that,
together, represent industry-
defining benefits innovation.
20 21
g a i n i n g . . .
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