Pizza Hut 2004 Annual Report Download - page 31
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Please find page 31 of the 2004 Pizza Hut annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.The power of our people is our secret ingredient, and
whatsetsusapartfromthecompetition.
Around the world, our 850,000 Customer Maniacs
are striving each and every day to put a smile on our
customers’faces.AtYum!Brands,we’rebuildinganoperatingculture
dedicatedto100%CHAMPSwithaYes!Attitude.It’sadailyfocus
onexecutingthebasicswithpassion,urgencyandexcellencesothat
wewilldriveSameStoreSalesGrowthineveryrestaurant.Weknow
thatifweputthecustomerfirstineverythingwedo,thenwe’rerunning
greatrestaurants.Andwhenwedothat,we’redrivingconsistentperfor-
manceyearoveryear.
This is our fifth year of executing against our operational framework
andourfourthyearofCustomerandSalesManiatrainingeveryquarter
ineveryrestaurant.Throughoutourjourneywehavenotchangedour
focus,we’vejustbecomemoremaniacalaboutdrivingouruniqueoper-
atingculturedeeptoourrestaurantteams.AndI’mproudtoreportthat
we’remakingsteadyprogressinouroperatingmeasures.Whilewestill
haveworktodo,we’recommittedtocontinuingoureffortstosatisfy
ourcustomersbetterthananyoneintheindustry.It’sthatcommitment
toCustomerManiathatwilltakethiscompanytothenextlevel!
PleaseopenthispagetomeetsomeofourverybestCustomerManiacs
fromaroundtheworld.
DAVEDENO,CHIEFOPERATINGOFFICER
CustomerMania=100%CHAMPSwithaYes!Attitude
PLEASEOPEN
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