Verizon Wireless 2012 Annual Report Download - page 3

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Dear Shareowner,
2012 was a year of accelerating momentum, for Verizon and the communications industry.
The revolution in mobile, broadband and cloud networks picked up steam—continuing to
disrupt and transform huge sectors of our society, from finance to entertainment to
healthcare. To compete and grow in such a dynamic environment requires a commitment to
innovation, a focus on continuous improvement and service excellence, a rigorous attention
to building shareholder value and a deep belief in the social benefits of our empowering
technology.
Over the past year we demonstrated our leadership on all these fronts.
At the core of our growth strategy is our commitment to using our technology to address
the world’s big challenges. How can we improve the lives of our customers? How can
technology make businesses more ecient? How will innovation in healthcare, education
and energy management transform society for the better? As you will see in this report,
Verizons networks provide a platform for answering these questions in new and powerful
ways—creating new growth opportunities for our company and expanding our positive
impact on society.
CHAIRMAN’S LETTER
1