Qantas 2003 Annual Report Download - page 24

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page 22
2003 Qantas Annual Report
Qantas is the world‘s
second-oldest airline
Avalon Air Show, Avalon, Australia_38º 2‘S 144º 25‘E_2.30 PM
INFORMATION TECHNOLOGY
As part of the drive to reduce business costs, Qantas established
and then embarked on a computer operations, network and
telecommunications strategy designed to contain operating
expenditure and reduce IT unit costs.
The strategy includes a specific focus on investment in programs
designed to enable business change and the need to simplify
technology infrastructure by retiring high cost components and
looking to outsource commodity services to managed service
providers where possible and practical.
During the year, two important IT projects were implemented:
the eQ Program, which provides Qantas with new human
resources, finance, payroll, purchasing and customer systems
to help increase productivity and efficiency. eQ uses a
managed service model that involves Qantas staff working
closely with IBM Global Services Australia (which is providing
infrastructure and hosting services), IBM Business Consulting
Services (which is leading implementation activities) and
Oracle Corporation (which is delivering application and
technical platforms); and
in November 2002 Qantas also completed the first major
phase of the Triton Program which involved the successful
transfer of all airline reservations processing to strategic
partner Amadeus.
THE ENVIRONMENT
Qantas remained committed to continual improvement
in environmental performance by planning and managing
operations in a manner that minimises effects on the
environment.
In 2002/03 the airline focused particularly on waste
management, resource use efficiency, aircraft noise and fuel
emissions, with Environmental Management Plans developed
by local environment committees to address environmental issues
at major operational sites.
Resource management projects resulted in increased energy
and water efficiency at ground facilities, with innovative work
undertaken in energy management recognised through the
Energy Smart Awards of the NSW Sustainable Energy
Development Authority.
Qantas also continued to expand recycling programs, with
the Starlight Foundation, the Australian Cranio M axillo Facial
Foundation in Adelaide and Brisbane’s Royal Children’s Hospital
the beneficiaries of the proceeds of an aluminium can
recovery program.
page 22
2003 Qantas Annual Report page 22