Bank of America 1998 Annual Report Download - page 21

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Please find page 21 of the 1998 Bank of America annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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19
Carolyn Tabb, Bethesda, Maryland, provides personal banking services for doctors, attorneys
and corporate executives in Washington, D.C., and its suburbs.
“I probably get about 60 phone calls a day from my customers, and my customer service
philosophy is simple. If I’m not available when they call, I’ll call back as soon as possible.
My customers are very busy people who often don’t have the time to manage their money
closely. They trust me to provide them with the products and services that make sense for
them. And they demand and deserve excellent customer service.
“In recent years there has been a dramatic change in the way people bank. Customers are
more knowledgeable about managing their finances and earning more on their money. Our
company has worked hard to stay out front with products and services that meet and often exceed
customers’ expectations. This is my biggest challenge–keeping up with all of the new products
and knowing which products make the most sense for my customers. Everyone I work with
throughout the bank is committed to making banking easier for our customers. By being
flexible and innovative there really isn’t any product or service we can’t provide.”
Carolyn Tabb (right), Professional and
Executive Banking, with attorney
Carol Lynn Calomiri.