Bank of America 1999 Annual Report Download - page 16

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Please find page 16 of the 1999 Bank of America annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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“Now we can show you a lease and
a loan at the same time and let you
choose the most advantageous,” Lientz
says. “These lease products have been
welcomed by our customers and help
us be their sole financial provider. Our
lease services are an important part of
our growth strategy.”
Bank of America also is expanding its
offering of cash management services to
small business customers, and is continu-
ing to evaluate offering them self-service
centers. These secure, easily accessible
centers have automated features that can
be used at any time. Customers can
make deposits, get change and use a
telephone to talk to one of our bankers,
if necessary. We now have 38 of these
centers, mostly in Florida.
We also are looking at the feasibility
of placing highly trained Small Business
specialists in the 20 percent of our
banking centers that handle the most
small business accounts.
“Small Business banking is a priority
for Bank of America,” Lientz says.
“Eighty-five percent of our 1.7 million
customers are single-service customers.
They typically have just a deposit
account or a loan.
“So we think there is a significant
opportunity to let these customers know
the many ways we can meet their needs.
It takes resources, and those are being
applied as never before. We recognize
the opportunity.”
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