Charter 1999 Annual Report Download - page 18

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16 CHARTER COMMUNICATIONS
that Charter’s strong culture and shared values will continue to promote high standards throughout
our growing organization.
Our employees personally benefit as we increase the value of our Company. Substantially
all of our 12,500 employees are included in our option plan. We offer incentives to managers as
certain operating objectives and milestones are achieved.
ACKNOWLEDGING OUR COMMITMENT TO INVESTORS AND CUSTOMERS
I want to thank the entire Charter management team for their hard work during the past year.
With all the growth and all the transaction activity, it was a difficult and challenging period.
I’m very proud to say that this management team responded well and answered every challenge.
Thanks also go to our employees — both long-time Charter employees and those who have
joined our team during the past year — for their tireless efforts to provide outstanding service
to our customers. And thanks to our customers, for their enthusiastic response to new and
improved services.
Finally, I want to thank our investors. With your support, we’re building the best broadband
network in the United States. My number one priority is to reward investor confidence with
outstanding returns on investment.
Sincerely,
Jerald L. Kent
President, Chief Executive Officer and Director
April 18, 2000