Charter 1999 Annual Report Download - page 4

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2CHARTER COMMUNICATIONS
“Charter is rapidly building its customer
base and broadband capabilities. And
we’re building it all on a foundation of
employees with strong values, a commitment
to customer service and a vision of the future.”
STRONG VALUES, LEADING TECHNOLOGY
Since its inception in 1993, Charter Communications has
established a record of strong financial and operating per-
formance. Our success has been based on a firm commit-
ment to delivering superior customer service. Today we’re
building on that foundation to create a new and better kind
of communications company.
We believe cable’s ability to transmit video, data, and
voice at high speeds will enable it to serve as the primary
means of delivering new services to the home and work-
place. No other technology today can match the speed and
capacity, the interactive* experience and the local infra-
structure of the cable broadband network. Charter’s objective
is to deliver to our customers the full potential of the broad-
band network in the emerging world of communications.
ADDING CUSTOMERS AND SERVING THEM BETTER
Charter has grown to become the fourth-largest operator
of cable television systems in the United States. As a result of
32 acquisitions since 1994, we’ve built a company serving
over 6 million cable customers in 11 operating regions
throughout the country.
As we add customers, we extend to them our demon-
strated commitment to superior customer service. We
provide “24/7” customer service — call centers that operate
24 hours a day, seven days a week — and an on-time guaran-
tee for installation and service calls. We have a 99 percent
record for on-time service field responses. We’re upgrading
our systems to provide customers with clearer, more reli-
able video, and to offer them new digital video and high-
speed Internet services.
Q. WWWWW
JERALD L. KENT
PRESIDENT, CHIEF EXECUTIVE OFFICER
AND DIRECTOR
* Words appearing in italic are defined in a glossary of terms on page 24.
WHO
IS CHARTER COMMUNICATIONS?