HSBC 2012 Annual Report Download - page 34

HSBC HOLDINGS PLC
Report of the Directors: Operating and Financial Review (continued)
Financial summary > Consolidated income statement / Group performance by income and expense item
32
Notable cost items by geographical region38
Europe
Hong
Kong
Rest of
Asia-
Pacific MENA
North
America
Latin
America
Total
US$m US$m US$m US$m US$m US$m US$m
2012
Restructuring and other related costs ............. 299 31 131 27 221 167 876
UK customer redress programmes ................. 2,338 – – – – – 2,338
UK bank levy .................................................. 472 – – – – – 472
Fines and penalties for inadequate compliance
with anti-money laundering and sanction
laws ............................................................. 375 – – – 1,546 – 1,921
US mortgage foreclosure and servicing costs . – – – – 104 – 104
2011
Restructuring and other related costs ............. 404 68 45 31 236 338 1,122
UK customer redress programmes ................. 898 – – – – – 898
UK bank levy .................................................. 570 – – – – – 570
UK pension credit ........................................... (587) – – – – – (587)
Payroll tax ....................................................... (13) – – – – – (13)
US mortgage foreclosure and servicing costs . – – – – 257 – 257
2010
Restructuring and other related costs ............. 87 15 36 – 13 3 154
UK customer redress programmes ................. 78 – – – – – 78
US accounting gain on change in staff
benefits ....................................................... – – – – (148) – (148)
Payroll tax ....................................................... 324 – – – – – 324
Notable cost items by global business38
Retail
Banking
and Wealth
Management
Commercial
Banking
Global
Banking
and
Markets
Global
Private
Banking Other
Total
US$m US$m US$m US$m US$m US$m
2012
Restructuring and other related costs ................. 266 62 63 58 427 876
UK customer redress programmes ..................... 1,751 258 331 (2) – 2,338
UK bank levy ...................................................... – – – – 472 472
Fines and penalties for inadequate compliance
with anti-money laundering and sanction
laws ................................................................. – – – – 1,921 1,921
US mortgage foreclosure and servicing costs .... 104 – – – – 104
2011
Restructuring and other related costs ................. 405 122 158 38 399 1,122
UK customer redress programmes ..................... 875 23 – – – 898
UK bank levy ...................................................... – – – – 570 570
UK pension credit ............................................... (264) (212) (111) – – (587)
Payroll tax ........................................................... – – (13) – – (13)
US mortgage foreclosure and servicing costs .... 257 – – – – 257
2010
Restructuring and other related costs ................. 22 1 4 – 127 154
UK customer redress programmes ..................... 78 – – – – 78
US accounting gain on change in staff
benefits ........................................................... (99) (16) (19) (5) (9) (148)
Payroll tax ........................................................... 5 3 307 9 – 324
For footnote, see page 120.