ComEd 2006 Annual Report Download - page 458

Approved by Exelon Board of Directors 06-27-06
WORKING WITH CUSTOMERS AND SUPPLIERS
Customer Relations
Customers purchase from companies that understand — and sometimes even anticipate — their needs. We must satisfy fundamental
customer needs like quality, reliability, and service, and in a way that is ethical and legal.
Main Obligations
Things to Watch Out For
Procurement Standards
Third-party perception of ethical conduct is particularly critical in the case of employees involved in procurement activities, as well as
other employees who are in a position to influence procurement decisions or relationships. Employees must comply with Exelon
procurement policies and practices during any procurement activity including issuing requisitions, identifying potential suppliers,
bidding, negotiating and contracting, awarding bids, sole source procurement, managing purchase orders and contracts and processing
invoices.
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• Act in a professional, respectful and empathetic manner when listening and responding to customer inquiries and requests
• Deal fairly with customers by being accurate, consistent and flexible when responding to customer inquiries and requests
• Keep commitments to customers by following up through completion when resolving a customer’s inquiry or request and
by working to prevent a recurrence
• Work in a safe and responsible manner when on the property of a customer or other third party
• Be mindful of the federal and state rules regarding relationships with affiliated companies as discussed in the section
regarding Affiliate Rules
• Accurately and appropriately represent all services in offerings or advertising, marketing and sales efforts
• Failing to respond promptly and courteously to customer inquiries and requests
• Failing to reasonably restore a customer’s or other third party’s property when work is completed
• Discriminating against or providing preferential treatment to any customer