Tesco 2008 Annual Report Download - page 11

Download and view the complete annual report

Please find page 11 of the 2008 Tesco annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 112

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112

Tesco PLC Annual Report and
Financial Statements 2008 9
2008 2007
Total shareholder return 22.8% 36.0%
Total shareholder return is the notional return from a share and is measured as the percentage change in the share
price, plus the dividend paid. This is measured over the last five years.
Full year dividend per share 10.90p 9.64p
The growth of the dividend per share from one period to the next is important to shareholders since this represents
their actual cash return, and is usually paid twice a year.
We monitor a wide range of KPIs, both financial and non-financial. Individual business units have their own versions of the Steering Wheel which
incorporate their own priorities and KPIs. Some of the Group KPIs below are tracked through the Steering Wheel and those above are tracked as
a monitor of investor return.
Across the Group, KPIs are set for local markets, with oversight from the Executive Directors, to ensure they are tailored to drive the priorities of each
business. During the last year we have made good progress with rolling out our Corporate Responsibility management system to our International
operations. We report quarterly on Community, which includes social, ethical and environmental matters alongside Customer, Operations, Finance and
People KPIs. More detail on each country follows in the ‘Operations, resources and relationships’ section.
The following are some KPIs for the UK and Group operations:
2008 2007
UK market share
Grocery market share* 21.8% 21.0%
Non-food market share 8.5% 8.0%
* This is measured as the share of all spend by all shoppers through Taylor Nelson Sofres Superpanel (Total Till Roll) data.
Supplier viewpoint measure
UK 92% 94%
The Group 88% N/A
We aim to monitor supplier relations through the Supplier Viewpoint Survey. The target is for over 90% of UK suppliers
to view Tesco as being trustworthy, reliable, consistent, clear, helpful and fair. This is the first year our international suppliers
have taken part in our Supplier Viewpoint Survey.
Employee retention 84% 84%
This measure shows the percentage of employees who have stayed with the business for longer than one year.
It is one measure that we use to monitor employee loyalty and satisfaction and we aim to exceed 80% retention
of experienced staff.
CO2emissions 5.8% n/a†
For 2007/8 our target was to reduce CO2emissions from our existing buildings in the UK by 5.5%.
† This is a new KPI. Our previous KPI was energy consumption, with our target in 2006/7 being to reduce energy consumption by 12%. Our actual reduction was 12.5%.