Walgreens 2009 Annual Report Download - page 12

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Page 10 2009 Walgreens Annual Report
Connecting
wellness services
Phoenix, Arizona
Health services in
the neighborhood
Mary Jo Colorafi, Take Care Nurse
Practitioner in Phoenix, works at one
of nearly 350 in-storeTake Care
Clinics providing cost-effective services,
including treatments for minor illnesses,
school physicals and immunizations.
Patients are very open to this new
model of health care, says Mary Jo.
They feel better at a lower cost.
Walgreens solid presence in
Phoenix dates back to 1930.
Now, it’s one of several metro-
politan areas that offer the
Company’s entire suite of health
care services. Building on its
foundation of 183 drugstores in
this market, Walgreens also offers
services in this area through
Take Care Clinics, worksite health
centers, infusion pharmacies and
respiratory therapy operations,
on-site pharmacies in medical
centers and hospitals, and
specialty pharmacies.
Each of these businesses, as well
as the Walgreens.com website,
serves as a touch point to bring
patients into the Walgreens
network. For example, patients
coming to the Company’s commu-
nity pharmacies are often referred
to other Walgreen services, such
as home infusion and specialty
pharmacy. Also, 18 percent of
Take Care Clinic patients who
choose to have their prescriptions
filled at Walgreens are new to
the Company’spharmacies. Newly
appointed Market Vice Presidents,
who live in the markets they serve,
will help connect and coordinate
these services, making the inte-
grated business much stronger.