Walgreens 2009 Annual Report Download - page 8
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Orlando, Florida
Walgreens is transforming our com-
munity pharmacies and providing
patients increased access to local
pharmacists. In 1,000 Florida and
Arizona stores, the Company has a
new system that takes most adminis-
trative work out of the pharmacies
and transfers it to central locations.
There, technicians complete data
entry,and pharmacists review
patients’ medication therapies to
ensure accuracy. In this way, they
fill about one-thirdof all refill
orders, shipping the prescriptions
to stores overnight using the
Company’s existing distribution
network. The result is more time
for pharmacists to counsel their
patients at the storeand provide
additional clinical services.
Other aspects of our plan to
transformcommunity pharmacy
and redefine the role of pharmacists
include improving service, quality
and efficiency, while increasing
patient adherence to their medica-
tions. Better adherence has been
shown to lower overall health
care costs and reduce the risk
of hospitalizations.
Transforming
community
pharmacy
Knowing our patients
Diane Gabasan, Pharmacy Manager
in Orlando, has more time to counsel
patients thanks to Walgreens new
centralized pharmacy operations in
Florida. Because the central pharmacy
handles filling and verification,
I m getting to know my patients
better.That helps me address their
individual needs, says Diane.
Page 6 2009 Walgreens Annual Report