American Express 2001 Annual Report Download - page 5

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Please find page 5 of the 2001 American Express annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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2001 was a year unlike any other in American Express Company’s history. The nature and
magnitude of the challenges we faced were unprecedented. As we have throughout our
history, we are resolving these challenges with resilience and strength. We did not meet
our long-term financial objectives. We did, however, make a number of fundamental
changes in our businesses that will enable us to emerge from this extraordinary period a
far stronger, more focused company.