American Express 2010 Annual Report Download - page 20

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that we have the commitment, assets and track
record to be very successful in the fast-growing
international payments category.
We also have a deep, experienced and creative
leadership team to take this company forward.
Most importantly, I believe there are no better
employees anywhere than the more than 60,000
men and women who make up American Express.
Together, we are working on our company’s
next transformation—integrating our traditional
businesses ever more thoroughly into the digital
universe, while developing new forms of payment
and lifestyle services. We will expand and evolve
our product set and refine our delivery and
distribution systems. In these ways, we aim to
build upon our company’s heritage of innovation,
adding to the possibilities our network creates
for our customers.
At our core, American Express is a global
service company that enriches lives and builds
business success for our customers. Our network is
more than a transaction gateway. It’s a community
of consumers, merchants, small businesses,
corporate clients and issuing partners. We link
them together, using our unique capabilities to
deliver insights, access and value. This is our true
competitive advantage, the American Express
network advantage.
I am excited about our future. With our
assets and the talented, dedicated people in
our company, I believe we will do more than just
keep up with changing times. We can lead the way.
Sincerely,
Kenneth I. Chenault
Chairman & CEO
American Express Company
February 25, 2011
A M E R I C A N E X P R E S S C O M P A N Y