Charter 2005 Annual Report Download - page 3

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2005 Annual Report 1
Over the past year, we’ve sharpened our
focus on profi table growth. We assembled
a management team with deep experience
and a clear understanding of what it means to
put the customer fi rst. We invested in the accelerated roll-out of our telephone service
and bundled product offerings, in focused marketing to attract new customers,
and in service improvements to increase customer satisfaction and reduce churn.
And we created the fi nancial fl ex-
ibility to support these investments
through a number of balance sheet
transactions and the sale of geo-
graphically non-strategic assets.
In 2006, we’re executing four strategies to grow our business: improve the
customer experience, use targeted marketing to grow our customer base and
improve retention, focus on high-return investments, and pursue an opportunistic
approach to improving our balance sheet. Our efforts are already helping us deliver
higher growth in revenue generating units (RGUs) and revenue, and we anticipate
these improvements will trans-
late into consistent growth
in EBITDA (earnings before
interest, taxes, depreciation
and amortization).
focus
deliver
execute
Charter HDTV™
Charter HDTV offers
high-defi nition television
without the high costs,
with more channels
of radiant picture and
sound, including local
programming.
Charter DVR™
Charter DVR takes digital
cable to the next level by
offering recording features
that allow customers to
record and save their
favorite shows, sports
and movies.
Charter Business™
Charter Business provides
scalable, tailored, and
cost-effective broadband
communications solutions
to organizations of all
sizes through business-
to-business Internet, data
networking, telephone,
video and music services.