Walgreens 2014 Annual Report Download - page 13

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personal care, beauty care, photofinishing and candy. Prescription drugs represent the Company’s largest product
class, followed by general merchandise and non-prescription drugs. In fiscal 2014, 2013 and 2012, prescription
drugs represented 64%, 63% and 63% of total sales, respectively, general merchandise represented 26%, 27%
and 25% of total sales, respectively, and non-prescription drugs represented 10%, 10% and 12% of total sales,
respectively. Customers may place orders by phone or online including through our mobile application and have
the choice to have prescriptions filled at the drugstore as well as through the mail.
We offer pharmacy, health and wellness solutions which include retail, specialty pharmacy, infusion and
respiratory services, mail service and convenient care clinics. Our drugstores sell prescription and non-
prescription drugs and our pharmacists also provide drug consultations and administer flu vaccines and other
immunizations. Our integrated network of pharmacies allows easy access for customers to fill their prescriptions
at any of our drugstores. In addition, our stores sell branded and owned brand general merchandise. Take Care
Health Systems, a wholly-owned subsidiary, manages the Healthcare Clinics at select Walgreens throughout the
country. Patient care at each of the Healthcare Clinics is provided by independently owned state professional
corporations doing business as Take Care Health Services. Nurse practitioners and physician assistants treat
patients and are licensed to write prescriptions that can be filled at the patient’s pharmacy of choice and to
administer immunizations and other vaccines.
We offer specialty pharmacy services that provide customers nationwide access to a variety of medications,
services and programs for managing complex and chronic health conditions. Medications delivered to these
customers often require special handling, are only available through limited distributions or involve a time-
sensitive delivery. Specialty pharmacy patients typically require customized treatments in managing their
medical conditions.
In addition, we offer our customers infusion therapy services including the administration of intravenous (IV)
medications for cancer treatments, chronic pain, heart failure, and other infections and disorders which must be
treated by IV. Walgreens provides these infusion services at home, at the workplace, in a physician’s office or at
a Walgreens alternate treatment site. We also provide clinical services such as laboratory monitoring, medication
profile review, nutritional assessments and patient and caregiver education.
Many customers choose to have their prescriptions refilled through our mail service which allows customers to
submit prescription refill requests online, over the phone or through e-prescribing. Our advanced pharmacy
system offers pharmacists easy access to patient prescription records, which allows access to refills and
emergency supplies at any of our pharmacies, eases prescription transfers, and enables any Walgreens pharmacist
to provide ongoing treatment consultation.
Customers also have access to our ecommerce solutions, which, through the walgreens.com and drugstore.com
websites, including beauty.com and visiondirect.com, offer certain products available only online as well as most
products available in Walgreens drugstores. Our mobile applications also allow customers to refill prescriptions
through their mobile device, download weekly promotions and find the nearest Walgreens drugstore in addition
to other features that are designed to enhance the user’s experience.
Sources and availability of raw materials
Inventories are purchased from numerous domestic and foreign suppliers. We do not believe that the loss of any
one supplier or group of suppliers under common control would have a material adverse effect on the Company’s
business.
Intellectual property and licenses
We market products and services under various trademarks, trade dress and trade names and rely on a
combination of patent, copyright, trademark, service mark, and trade secret laws, as well as contractual
restrictions to establish and protect our proprietary rights. We own numerous domain names, hold over 75
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