American Express 2006 Annual Report Download - page 13

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world-class service,
personal recognition
American Express service representatives
are known for going the extra mile
—
literally. On countless occasions, our
employees have lent a hand to customers
in all areas of the world in times of crisis,
even personally delivering aid from
emergency cash to replacement cards
to travel documents. They’ve helped
find cardmembers and connect them
with their families after a disaster.
They get results when few others could,
or would. Most important, they’re as
dedicated to helping customers with
everyday requests as they are in extra-
ordinary circumstances. We are committed
to making every experience with American
Express memorable and rewarding for
our customers.
“Just imagine, you’re on vacation and
end up stranded, not knowing which
way to turn. We wanted these people
to know that, as American Express customers,
they had a local support team doing
everything possible to help.”
Sandra Lopez, American Express Travel Services Network employee in Cancun, Mexico.
After Hurricane Wilma swept across Mexico’s Yucatan Peninsula, the Caribbean and Florida,
American Express stepped up to help cardmembers and merchants. Sandra and her colleagues
searched for cardmembers, shelter to shelter, in the wake of the hurricane.
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